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Installation Technician (Mpumalanga)

Job Ref
281919
Job Type
Permanent
Employer Type
Company
Date Added 10 Sep 2019
Expiry Date 8 Oct 2019
* There have been 33 applications to this job.
* This job has been viewed 2777 times.
Employer:
GAAP POINT OF SALE

Location:
Mpumalanga

Salary:
Market related

Benefits:


Role details:
GAAP Point of Sale is recruiting an Installation Technician. The position is based in Witbank and the successful applicant will be reporting to the Service Delivery Manager or their nominees at GAAP where applicable
- - - - - - - - - - - - - -
The Installation Technician must satisfy the following minimum qualifications:
• Grade 12
• Computer (literacy essential)
• Point of sale experience and other IT Qualifications will be advantageous.
• General understanding of computer hardware.

Duties and Tasks/Essential Functions:
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about Hardware and Software.
• Gather customer’s information and determine the issue by evaluating and analysing the root cause of the problem.
• Teach clients how the software works
• Stay with the client from open to close.
• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Ensure that the client is trained to spec before leaving the store after 3days
• Escalate challenges experienced to the team leader as soon as it happens.
• Report back regularly to team leader as required
• Stay up to date with software/hardware changes/enhancements.

Skill and Attributes
• Ability to speak and write clearly and accurately;
• Demonstrated proficiency in typing and grammar;
• Knowledge of relevant software computer applications and equipment;
• Knowledge of customer service principles and practices;
• Effective listening skills;
• Stress tolerance;
• Willingness to co-operate with others and work to the greater good;
• Multi-tasking capabilities;
• Willing to work long hours

Competencies:
• Exemplary Attendance and Punctuality
• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Focuses and guides self and team members in accomplishing work objectives.
• Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.
• Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener.
• Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
• Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.
• Deals effectively with others in difficult situations, using appropriate interpersonal styles and methods to reduce tension or conflict.
• Establishes proper courses of action to ensure that work product is completed efficiently and on time/within proper time limits.
• Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area in which employee operates.
• Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Conditions:
As an Installation technician, working times will vary as you will be working late hours as well as weekends, the company runs 24 hours and 365 days a year, and according to hours of trade of our clients.
• Must have a reliable transport for the shift work.
• Must be able to work for long periods of time.
• Position requires patience.
• Position requires an analytical and positive thinker



 
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