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Customer Service Associate

Job Ref
276098
Job Type
Permanent
Employer Type
Company
Date Added
13 Oct 2017
* There have been 6 applications to this job.
* This job has been viewed 924 times.
Employer:
Amazon Development Centre Cape Town

Location:
Western Cape

Salary:
Negotiable

Benefits:


Role details:
Amazon is seeking bright, articulate, detail-oriented applicants with a desireto contribute to world class customer service to join us in a seasonal/short term position as aCustomer Service Associate.
 
As anAmazon Customer Service Associate is a critical part of our mission to deliver timely, accurate andprofessional customer service to all Amazon customers.  This vital position requires anaction-orientated, flexible problem-solver who will assist customers in resolving any and allcustomer facing problems.  Associates may communicate with customers via phone, email andchat.  Associates will utilize a variety of software tools to navigate customer accounts,research and review policies and communicate effective solutions in a fun, and fast pacedenvironment.
 
This is a Seasonal position andbenefits, Training and Free Transportation should you work unsociable hours and stay in thedesignated transport zone.

Type of Role: Full Time Seasonal, shifted environment. We operate in a 24/7 environment supporting the North America and UK markets, most of our shifts areovernight and depending on your shift you might be required to work over weekends and publicholidays.  Shifts are either 4 days, 10 hours per shift or 5 days, 8 hours pershift. 
 
Amazonians have the following skills:
 
Customer Obsession

•Ability to empathize with and prioritize customer needs
• Upholdcompany values and respect every customer
• Exude patience andownership with each customer
• Ability to resolve conflicts and setappropriate expectations with customers
• Ability to determinecustomer needs and provide appropriate solutions
 
Communication Skills
• Ability to communicateclearly and concisely with both external customers and coworkers
• Ability to documentcustomer account activities thoroughly and concisely
• Comprehension skills-- ability toclearly understand and respond appropriately to the issues that customers present
• Composition skills-- ability to consistently compose a grammaticallycorrect, concise, and accurate written response to customer issues
 
Problem Solving Skills
• Ability to approach problems logically and with good judgment to ensure the appropriatecustomer outcome
• Ability to make appropriate decisions on behalf of the customer quicklyand effectively
• Desire to continually learn
• Solutionorientated and self-motivated
• Ability to effectively prioritizework time to ensure efficiency
 
Computer Skills:
• Familiarity with multiplebrowsers, multiple tabs and window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Outlook
- - - - - - - - - - - - - -
Amazon is seeking bright, articulate,detail-oriented applicants with a desire to contribute to world class customer service to join us ina seasonal/short term position as a Customer Service Associate.
 
As an Amazon CustomerService Associate is a critical part of our mission to deliver timely, accurate and professionalcustomer service to all Amazon customers.  This vital position requires an action-orientated,flexible problem-solver who will assist customers in resolving any and all customer facingproblems.  Associates may communicate with customers via phone, email and chat. Associates will utilize a variety of software tools to navigate customer accounts, research andreview policies and communicate effective solutions in a fun, and fast pacedenvironment.
 
This is a Seasonal position and benefits, Training and Free Transportationshould you work unsociable hours and stay in the designated transport zone.

Type of Role:Full Time Seasonal, shifted environment.  We operate in a 24/7 environment supporting the NorthAmerica and UK markets, most of our shifts are overnight and depending on your shift you might berequired to work over weekends and public holidays.  Shifts are either 4 days, 10 hours pershift or 5 days, 8 hours per shift. 



 
Amazonians have the followingskills:
 
Customer Obsession

• Ability to empathize with and prioritizecustomer needs
• Uphold company values and respect every customer
• Exude patienceand ownership with each customer
• Ability to resolve conflicts and set appropriateexpectations with customers
• Ability to determine customer needs and provide appropriatesolutions
 
Communication Skills
• Ability to communicate clearly and conciselywith both external customers and coworkers
• Ability to document customer accountactivities thoroughly and concisely
• Comprehension skills-- ability to clearly understandand respond appropriately to the issues that customers present
• Composition skills--ability to consistently compose a grammatically correct, concise, and accurate written response tocustomer issues
 
Problem Solving Skills
• Ability to approach problemslogically and with good judgment to ensure the appropriate customer outcome
• Ability tomake appropriate decisions on behalf of the customer quickly and effectively
• Desire tocontinually learn
• Solution orientated and self-motivated
• Ability toeffectively prioritize work time to ensure efficiency
 
Computer Skills:
•Familiarity with multiple browsers, multiple tabs and window navigation and instant messengertools
• Fluency in Windows Operating Systems and Microsoft Outlook


Successfully completed NQF Level 4 Qualification (Matric/Grade 12/Standard 10)


At least3 months of work experience (any environment)

Excellent command of English Language (verbaland written)
Excellent typing, phone, and computer navigation skills
Ability to navigate theInternet, email, and chat to customer via Instant Messenger tools
Ability to cope well in a highpressure environment while maintaining high quality outputs
Experience working in a customerservice environment for at least 2 years
Experience working under pressure in a fast-paced workenvironment while consistently meeting standards for productivity and quality
Demonstratedability to work as an effective team member
Strong interpersonal skills
Comfortable and ableto function in an ambiguous, fast paced work environment
Flexibility to work shifts
Positive,compassionate attitude and a passion for customer service

 
Amazon is an EqualOpportunity Employer
All applications will be subject to assessments and interviews.
Alloffers are subject to completion of a successful background, police clearance and referencechecks.


  Experience working in a customer service environment for at least 2years



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