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Snr Specialist: Technical Product Development & Support

Job Ref
281045
Job Type
Permanent
Employer Type
Company
Date Added 18 Jan 2019
Expiry Date 15 Feb 2019
* There has been 1 application to this job.
* This job has been viewed 1823 times.
Employer:
Telkom

Location:
Gauteng (Pta)

Salary:
Market related

Benefits:


Role details:
Snr Specialist: Technical Product Development & Support (181221-4) - Openserve
Job Title Snr Specialist: Technical Product Development & Support
Business Unit Openserve
Service Organisation Chief Technology Officer
Division/Section Technical Lyfecycle Management
Number of Positions 4
Job Type Classification Permanent
Region Gauteng
Location - Town / City Highveld, Centurion
- - - - - - - - - - - - - -
Core Description Technical lead for Technical Product innovation, High level and level design, integration, development and support. Responsible for the Technology development, integration, industrialization and enablement of commercially viable products/services. Assist in stablishing the minimum required OSS, Structures, People and Operational Processes that would enable effective facilitation of Product delivery.

Proactively identify risks and associated strategies, as well as contingency plans to ensure successful and effective adoption of such OSS, Structures, People and Operational Processes. Provide recommendations on related policies, strategies and the integration thereof.

Responsible for coordinating virtual teams that need to ensure FAB realization for product initiatives. This involved setting up formal interfaces and coordinating the efforts between various technical and non-technical divisions from across the entire service delivery value chain and at various reporting levels.
It includes the detailed design and development of managed and integrated customer specific communication solutions.

Expert knowledge of Fixed Networks, Mobile Networks, MPLS networks, SDN/NFV networks, Access Network Technologies Fixed and Mobile, Broadband NGN infrastructures, Transmission and Optical Transport technologies, Cloud architectures & technologies, Managed ICT and associated OSS FAB systems and processes that would be applicable.

Key deliverables include:
- The effective deployment of selected products, services or customer specific solutions that meet both customer, business & strategic objectives.
- Establish a competent and effective team, with relevant skills and experience that can deliver on this mandate.
- The highest level of technical support (Tier-3) on all products, services and solutions.
- The continued enhancement and improvement of products, services and solutions.
- Develop the High level and Low level technical design specifications of the product, service or solution.
- Provide expert knowledge consultation to all arias with in Telkom SA group.
Competencies FUNCTIONAL KNOWLEDGE: • Technical Product Development (On all Networks – Fixed, Mobile, Legacy, NGN, MPLS, ME, xDSL, 2G/ 3G/ LTE/ WiFi, OTN,SDN etc.) • Product Development • MPLS/Segment routing • SDN/NFV • Switching & Routing • OSS/BSS • FAB development • Business Processes • ICT Technology and Development • VAS Development • Frameworks - PDLC, SDLC • Business Plans • Business Processes Market Trends • Technology Trends • Products Budgetary Processes • Vendor & Partner Management • Legal Procedures • Financial Management • Project Management Processes & Methods • Presentations • Facilitation Processes

- FUNCTIONAL SKILLS: • Conceptual Ability • Solution Development • Research & Innovation • Change Management • Cross Functional Teamwork • Conflict Management • Technical Writing • People Development • Strategic Thinking • Agile Project Life Cycle Planning & Tracking • Decision Making • Problem Solving • Interpersonal • Communicating • Negotiation Techniques • Analytical

- ATTITUDES: - Assertive - Reliable - People Oriented - Proactive - Customer Centric - Business Leadership - Market Leadership - Organizational Leadership - Personal Leadership; Thought Leadership - ALIGNED with Openserve Values.
Job Responsibilities LOW LEVEL TECHNICAL AND ARCHITECTURAL DESIGN AND DEVELOPMENT OF PRODUCTS, SERVICES OR CSS SOLUTION COMPONENTS (40%)
- Analyse product, service or CSS requirements from multiple entities.
- Research and Develop innovative network/technology solutions with a strong focus on converged products that differentiate Telkom in the market
- Ensure product integration management by defining an end-to-end network architecture and technology roadmap to support convergence
- Develop and compile relevant technical documents as input to technical teams (e.g. High Level Design, Low Level Design, Lab Test Reports , System development Specifications, Conceptual Architecture, Technical Assessments, and Technical Design Specifications etc.)

PROVIDED CONSULTATION AND TECHNICAL SUPPORT TO KEY STAKEHOLDERS (20%)
- Establish and maintain strong internal and external relationships and networks
- Provide relevant and reliable feedback to requestors in the form of consolidated high-level product architectures, designs, costing and timelines
- Formulate solutions and assist in the implementation thereof by providing technical guidance and orchestration during the delivery thereof
- Prepare and submit relevant reports, presentations or memorandums to facilitate the effective communications of challenges, risks, relevant mitigation and contingency plans

TECHNICAL CORE TEAM COORDINATION AND MANAGEMENT (10%)
- Serve as the technical design lead across various technical areas
- When required Implement a cross-functional product delivery model, interfacing across multiple areas, e.g. PMO, Networks, Customer Experience, Mobile, Fixed, Marketing, Sales, Product Management, CPM, Consumer, Telkom Business and external parties (e.g. suppliers)
- Identify key stakeholders that need to contribute toward associated designs, and prepare associated resource scheduling and milestone dates
- Build & maintain relationships with relevant stakeholders to ensure success

RELEVANT INNOVATION, RESEARCH AND ASSOCIATED CONCEPT DEVELOPMENT (30%)
- Provide consolidated technology based innovation, concepts and roadmaps to satisfy business requirements and create new demand
- Perform relevant research and build knowledge required to provide technically sound inputs as and when required
- Design and implement OSS/BSS Systems & associated FAB solutions and creative alternatives where necessary to ensure speed to market
Required Certification ECSA Registered Professional Engineer and/or
ECSA Registered Professional Technologist
Qualifications Relevant B.Tech. Electrical or B.Eng. Electrical/ Electronic Degree or a Technical qualification in Telecommunications (at least NQF level 6)
Experience 7 Years relevant Telecommunications experience (of which at least 2 years at management level).
Special Requirements - In-depth experience in Design and Integration within an ICT or Telecoms environment
- Leadership in a changing environment
- Valid driver's license
- Be prepared to work outside of normal working hours.
- Willing to travel



 
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