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Incident Manager

Job Ref
281179
Job Type
Contracting
Employer Type
Recruitment Agency
Date Added 8 Feb 2019
Expiry Date 25 Mar 2019
* There have been 5 applications to this job.
* This job has been viewed 414 times.
Employer:
TriTec Talent

Location:
South Africa

Salary:
Negotiable

Benefits:


Role details:
Job Title: Incident Manager  Area:Centurion Salary: Market Related   Job Description Implementation of criteria to categories andpriorities Incidents in accordance with contractual KPIs  Management and monitoring of accuracy ofinformation captured in ITSM tool sets for Factory/Vendor resolution  Assuming role as siteDisaster Recovery manager until assigned to appropriate Systems Manager  Log and coordinate problemtickets  Identify, escalate and address Risks as the Risk Management Framework
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Role Description
Job Title: Incident Manager  Area: Centurion Salary: Market Related   Job Description Implementation of criteria to categories and priorities Incidents in accordance with contractualKPIs  Management and monitoring of accuracy of information captured in ITSM tool sets forFactory/Vendor resolution  Assuming role as site Disaster Recovery manager until assigned toappropriate Systems Manager  Log and coordinate problem tickets  Identify, escalate and addressRisks as the Risk Management Framework

Skills and Experience
Degree/Diploma or Certificate in IT or equivalent work experience  ITIL Foundation Certified ITIL Practitioner/Intermediate certification  5 years working experience in IT ServiceManagement/Operations environment  Suitable and interested Candidate can apply online but for moreinformation please contact Alice on 010 590 4000



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