University of Stellenbosch Business School

IT Operations Manager, Bellville Park Campus ICT

(Ref. EBW04/152/0521)

Duties:

• Overseeing the maintenance and monitoring of computer systems and servers at Stellenbosch University, Bellville Park Campus (This position can, from time to time, require after-hours system maintenance);
• Reporting on system performance, IT system operations, including storage and memory utilisation;
• Compiling a backup and recovery strategy;
• Developing and implementing a disaster recovery strategy;
• Implementing, managing and complying with the IT governance framework;
• Managing incidents and problem management practices and procedures;
• Providing support to Tier 4 requests and escalating it to external parties, vendors or Stellenbosch University IT;
• Setting technical standards and developing IT policies and practices;
• Maintaining the IT infrastructure asset register;
• Establishing a portfolio of tasks and goals, based on the IT strategy and the strategy of the business;
• Focusing on the ROI of IT investments and improvements, in line with the strategy;
• A member of the Change Advisory Board (CAB) of BPC IT;
• Creating a strategic plan that outlines how IT will contribute to the business's strategic objectives;
• Leading a team consisting of systems administrators and service desk staff, coordinating with different departments, including Stellenbosch IT and external parties and vendors;
• Planning and managing the skill requirements and performance of team members;
• Providing guidance and acting as a mentor to team members;
• This position reports to the Manager: IT-BPC.

Requirements:

• A degree/diploma with five years’ relevant experience, OR a relevant IT certificate with eight years’ relevant experience;
• At least five years’ experience as a system administrator in a Microsoft server environment;
• At least three years’ experience in a senior IT position;
• Proven experience with managing a team;
• Knowledge of database technology platforms such as MSSQL or MySQL;
• System administration experience with virtual technology platforms such as Microsoft Hyper-V or VMware;
• Knowledge and experience in the use of IT Governance Frameworks (such as ITIL, Cobit 2019, etc.);
• Experience with vendor and stakeholder management;
• Experience with IT Risk management procedures (identity, analyse, mitigate, etc.);
• The ability to solve problems innovatively and independently;
• The ability to assess impact, urgency and risk of incidents and escalating accordingly;
• Strong planning, coordination, and management skills;
• Proven analytical skills;
• A high level of accuracy;
• Sound verbal and written communication skills in English;
• The ability to work both in a team as well as independently;
• Outstanding interpersonal relations;
• The ability to take the lead in the field of expertise;
• The ability to transfer knowledge to peers.


Shortlisted candidates will be subjected to psychometric and proficiency tests.
(The incumbent will be required to accept and sign the SU-system administrator code of conduct).


Recommendations:

• ITIL or COBIT 2019 Foundation certificate;
• MCSE or equivalent certificate;
• Any other IT related industry qualifications;
• Any IT related degree or diploma;
• Experience in Linux system administration;
• Knowledge of Linux as an operating system, preferably CentOS;
• Experience in creating and debugging Linux Scripts;
• Experience with and knowledge of Agile, Scrum and/or Kanban methodologies;
• Experience with disaster recovery strategies;
• Experience in Enterprise architecture.

Commencement of duties: 1 July 2021

Closing date: 31 May 2021

Enquiries regarding job content: Ms. Marsunet Horn on 021 918 4268, or at marsunet@sun.ac.za

Enquiries regarding remuneration/benefits as well as technical assistance with the electronic application process: Human Resources Client Services Centre on 021 808 2753 or at sun-e-hr@sun.ac.za

The University is committed to employment equity (EE), and appointments will be made in line with the EE plan for the specific environment as well as Stellenbosch University’s institutional EE Plan.

The University reserves the right not to make an appointment.


Applications must be accompanied by the documentation as set out below and reach the University before or on the closing date. Incomplete applications will not be considered.

All applications must be accompanied by the following:
· A comprehensive curriculum vitae and information on the candidate’s current post, remuneration package and citizenship;
· The names and contact details of three referees;
· An indication of the earliest date that the candidate could take up the position


The University reserves the right to investigate qualifications and conduct background checks on all candidates.

Should no feedback be received from the University within four weeks of the closing date, kindly accept that your application did not succeed.