JOB SEEKERS
EMPLOYERS
JOBS QUICK-SEARCH
.net
.net developer
a+
abap
account manager
accountant
admin
administrator
analyst
architect
bookkeeper
business analyst
business intelligence
c#
call centre
ccna
cisco
cloud
cobol
consultant
delphi
desktop
desktop support
developer
engineer
finance
graduate
graduates
helpdesk
internship
it manager
it support
it technician
java
java developer
junior developer
legal
linux
manager
marketing
mcse
network
network administrator
oracle
personal assistant
php
php developer
programmer
project
project administrator
project manager
receptionist
sales
sap
secretary
security
sql
support
technical support
technician
test analyst
tester
web developer
NEWSLETTER
FOLLOW US
Onsite Co-Ordinator
Job Ref
279877
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
8 Aug 2018
Expiry Date 5 Sep 2018
Expiry Date 5 Sep 2018
* There have been 28 applications to this job.
* This job has been viewed 3681 times.
Employer:
BCX 1
Location:
Gauteng
Salary:
Market related
Benefits:
Role details:
The main purpose is to schedule onsite calls by ensuring UCS Technology Services delivers quality service to its clients
- - - - - - - - - - - - - -
Output 1 On Site SchedulingReceive All On Site Calls oInvestigate Call further if necessary to ascertain detail of problem Ensure calls are attended to within the agreed SLA Determine whether the call is covered by the Contract Quote for all calls outside contract Receive an Order for calls outside SLA Schedule relevant Technician Ensure technicians are efficiently allocated Make sure technicians have the necessary equipment Follow up with customer on expected service times Monitor Technicians Monitor technicians on site activities Ensure no repeat calls Ensure technicians complete work within expected times Receive Job Cards Receive Job Cards from technicians Determine whether calls are covered by Contract Update calls outside Contract for Billing Assist Technicians Taking messages Handle queries from site when having issues
Output 1 Weight 30%
Output 2 Job Cards
Issue Job card books to TechniciansCollate all completed Job Sheets Capture of all Job Cards and reimbursement claims from job cards Obtain correct authorisations Attach orders to Job Sheets Ensure timeous submission of job cards to billing dept
Output 2 Weight 20%
Output 3 POD
-Receive POD for all equipment delivered to Customers including 1.Repairs 2.Installations -Returning POD to Billing Department -Following up on all outstanding PODs
Output 3 Weight 10%
Output 4 Reporting
Produce Productivity Reports for: 1.On Site Technicians 2.On Site Division Re-imbursement Schedules for Technicians POD Reports
Output 4 Weight 20%
Output 5 Function as part of a team
-Assist co workers readily-Escalate where appropriate-Regular contact with staff, colleagues , management , clients and internal departments-Provides input, assistance and guidance to customer services admin staff when required -Communicate within UCS escalated issues.-Shares work-related knowledge and experience-Responsible for personal development and career progression with regards to knowledge of system; procedures and practices
Output 5 Weight 10%
Output 6 Function as part of a team
General Office Duties as specified by the manager which may change from time to time Completing all necessary administration relevant to the job
Output 6 Weight 10%
Knowledge Required
- Strong administrative background
- Knowledge of computer hardware and software
- Simplicity and Navision knowledge
- Good verbal and written communication skills
- Ability to interact with customers at all levels
- Ability to react professionally with customers
Experience Required
- Minimum 3 years relevant experience
- Microsoft Office experience
- Able to work on Navision- Advantage IT related qualification will be an advantage
Education Advantage
- Matric or equivalent
Personal Attributes
- Ability to work under pressure and ensure the delivery of strict dead lines
- Professional approach and be service orientated
- Be enthusiastic about professional delivery to clients
- Assertive
- Result driven
- Pro active ? self starter
- Strong communicator and be able to work under pressure
- Team player and a strong leader
- Attention to detail and have a meticulous and systematic approach to daily work (must be able to multi-task)
- Good interpersonal skills
- High stress tolerance
- Dedicated
- Adaptable
- Mature
Job Specific Requirements
- Flexibility to work overtime at short notice