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Onsite Co-Ordinator

Job Ref
Job Type
Employer Type
Recruitment Agency
Date Added 8 Aug 2018
Expiry Date 5 Sep 2018
* There have been 28 applications to this job.
* This job has been viewed 2063 times.


Market related


Role details:
Purpose Of The Job

The main purpose is to schedule onsite calls by ensuring UCS Technology Services delivers quality service to its clients
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Output 1 On Site Scheduling

Receive All On Site Calls oInvestigate Call further if necessary to ascertain detail of problem Ensure calls are attended to within the agreed SLA Determine whether the call is covered by the Contract Quote for all calls outside contract Receive an Order for calls outside SLA Schedule relevant Technician Ensure technicians are efficiently allocated Make sure technicians have the necessary equipment Follow up with customer on expected service times Monitor Technicians Monitor technicians on site activities Ensure no repeat calls Ensure technicians complete work within expected times Receive Job Cards Receive Job Cards from technicians Determine whether calls are covered by Contract Update calls outside Contract for Billing Assist Technicians Taking messages Handle queries from site when having issues

Output 1 Weight 30%

Output 2 Job Cards

Issue Job card books to TechniciansCollate all completed Job Sheets Capture of all Job Cards and reimbursement claims from job cards Obtain correct authorisations Attach orders to Job Sheets Ensure timeous submission of job cards to billing dept

Output 2 Weight 20%

Output 3 POD

-Receive POD for all equipment delivered to Customers including 1.Repairs 2.Installations -Returning POD to Billing Department -Following up on all outstanding PODs

Output 3 Weight 10%

Output 4 Reporting

Produce Productivity Reports for: 1.On Site Technicians 2.On Site Division Re-imbursement Schedules for Technicians POD Reports

Output 4 Weight 20%

Output 5 Function as part of a team

-Assist co workers readily-Escalate where appropriate-Regular contact with staff, colleagues , management , clients and internal departments-Provides input, assistance and guidance to customer services admin staff when required -Communicate within UCS escalated issues.-Shares work-related knowledge and experience-Responsible for personal development and career progression with regards to knowledge of system; procedures and practices

Output 5 Weight 10%

Output 6 Function as part of a team

General Office Duties as specified by the manager which may change from time to time Completing all necessary administration relevant to the job

Output 6 Weight 10%

Knowledge Required

- Strong administrative background
- Knowledge of computer hardware and software
- Simplicity and Navision knowledge
- Good verbal and written communication skills
- Ability to interact with customers at all levels
- Ability to react professionally with customers

Experience Required

- Minimum 3 years relevant experience
- Microsoft Office experience
- Able to work on Navision- Advantage IT related qualification will be an advantage

Education Advantage

- Matric or equivalent

Personal Attributes

- Ability to work under pressure and ensure the delivery of strict dead lines
- Professional approach and be service orientated
- Be enthusiastic about professional delivery to clients
- Assertive
- Result driven
- Pro active ? self starter
- Strong communicator and be able to work under pressure
- Team player and a strong leader
- Attention to detail and have a meticulous and systematic approach to daily work (must be able to multi-task)
- Good interpersonal skills
- High stress tolerance
- Dedicated
- Adaptable
- Mature

Job Specific Requirements

- Flexibility to work overtime at short notice