JOB SEEKERS
EMPLOYERS
JOBS QUICK-SEARCH
.net
.net developer
a+
abap
account manager
accountant
admin
administrator
analyst
architect
bookkeeper
business analyst
business intelligence
c#
call centre
ccna
cisco
cloud
cobol
consultant
delphi
desktop
desktop support
developer
engineer
finance
graduate
graduates
helpdesk
internship
it manager
it support
it technician
java
java developer
junior developer
legal
linux
manager
marketing
mcse
network
network administrator
oracle
personal assistant
php
php developer
programmer
project
project administrator
project manager
receptionist
sales
sap
secretary
security
sql
support
technical support
technician
test analyst
tester
web developer
NEWSLETTER
FOLLOW US
Senior Manager ServiceManagement
Job Ref
279669
Job Type
Permanent
Employer Type
Company
Date Added
20 Aug 2018
Expiry Date 17 Sep 2018
Expiry Date 17 Sep 2018
* There have been 4 applications to this job.
* This job has been viewed 3697 times.
Employer:
Telkom
Location:
South Africa
Salary:
Negotiable
Benefits:
Role details:
- - - - - - - - - - - - - -
Responsible forthe coordination of Fulfilment for all Wholesale products and services. Effectively coordinate andall resources across the value chain to provide world class services to all Wholesale clients,through planning, leadership, coordination, measurement and control. Service Management isaccountable to enhance client experiences, relationships and communication through appropriatelydesigned virtual and physical interfaces. The core purpose is to deliver Great Customer Experiencethrough a seamless operational support interface. Strategy Implementation• Contribute to the development of the Business Plan and responsible for the implementation of theplan • Compile implementation strategy and action plans for Openserve• Design operational plan for environment• Set targets & goals for environment• Effectively plan, lead, coordinate, measure and control resources across the Fulfilmentmanagement value chain to ensure client satisfactionFunctional Excellence• Provide high level Fulfilment support and coordination.• Revenue protection through support to Wholesale Sales and Wholesale Product Management• Responsible to inform, consult and escalate high impact business deviations impacting on clientsatisfaction.• Establish profitable business relationships with newly acquisitioned Wholesale clients.• Enhance relationships with existing Wholesale clients.• Coordinate service delivery through all relevant value chain stakeholders by building andmanaging internal and external customer relationships• Manage a professional and personalised point of contact interface between Openserve and itsclient base.• Set and manage performance of section• Define operational procedures to acceptable standards and to ensure effective implementation• Compile and implement a human capital plan.• Provide appropriate training and development initiatives• Ensure absolute integrity and apply governance procedures and policies• Responsible for implementation of change initiatives• Ensure sound financial management; budget compilation and monitoring expenditure/ incomeTeam management• Responsible for effective management of the team• Establish conducive work environment• Motivate, lead, guide and mentor staff• Provide team leadership by providing targets and measures for productivity and enhanced revenuegeneration.• Enable employee satisfaction measures.• Establish an enabling work environment and culture for optimum staff performance