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OPS Specialist: Senior System Engineer (NC)

Job Ref
281707
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 5 Jul 2019
Expiry Date 2 Aug 2019
* There have been 7 applications to this job.
* This job has been viewed 2142 times.
Employer:
BCX 1

Location:
Northern Cape

Salary:
Market related

Benefits:


Role details:
Provide operational support and maintenance services to all clients, according to the relevant service area. Proactive and reactively diagnose, investigate and resolves requests. Manage escalations requests. Problem and change management.
- - - - - - - - - - - - - -
Key Deliverables / Primary Functions
• Respond to client queries in accordance with service level agreements and log queries onto the system.
• Analyse and resolve technical queries, within the service level agreements
• Follow up on resolutions of client queries as per service level agreements
• Escalate queries for resolution to the Team Leader/Ops Manager and/or vendors, as and when required.
• Liaise within the Division to ensure queries are resolved timeously.
• Provide technical support in adherence to quality standards and customer service excellence.
• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.

Core Functional Knowledge/ Skills
• Active Directory, DNS, DHCP Management
• Exchange
• Virtualization and High Availability
• SCOM & SCCM
• Advanced troubleshooting and problem solving

Competencies
Adopting Practical Approaches; Articulating Information; Checking Things; Documenting Facts; Examining Information; Interacting with People; Interpreting Data; Managing Tasks; Meeting Timescales; Seizing Opportunities; Team Working; Upholding Standards

Qualifications
Grade 12 (NQF5)
VMware: VCP
MCSE: Productivity
MCSE: Private Cloud

Experience
5 years Technical experience working in high pressure environments

Certification/ Professional Registration
• VMware: VCP
• MCSE: Productivity
• MCSE: Private Cloud



 
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