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Helpdesk Technician

Job Ref
279243
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 16 May 2018
Expiry Date 13 Jun 2018
* There have been 8 applications to this job.
* This job has been viewed 355 times.
Employer:
Pioneer Recruitment

Location:
Western Cape

Salary:
ZAR20000 - ZAR25000 PM

Benefits:


Role details:
My client based in Cape Town is currently looking for a Helpdesk Internal Process Support

In order to be considered the following is required:Matric

Relevant IT Qualifications
Experience in Software Support within a Financial Industry a MUST!
3 years relevant experience in IT
2 years experience in a support environment
Server Experience
In general the incumbent must have good troubleshooting abilities
Provide 1st Line Support
Log 2nd line calls received from customers
Escalate unresolved calls and update the electronic logging systems
Provide technical assistance to all Clients, Resellers, Vendors, and any other relevant party
Provide detailed technical reports on faults and keep all parties involved updated
Communicate with clients and all other parties on support issues in a professional manner


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