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Junior Customer Engineer: Desktop Technician (Uitenhage, Eastern Cape)

Job Ref
284624
Job Type
Contracting
Employer Type
Company
Date Added 20 Jan 2022
Expiry Date 3 Feb 2022
* This is an Affirmative Action position.
* There have been 24 applications to this job.
* This job has been viewed 3820 times.
Employer:
BCX

Location:
Eastern Cape

Salary:
Market related

Benefits:


Role details:
Provide more routine hardware service, or ‘remote’ diagnostic activities under close supervision.

Requirements:
Grade 12 and relevant IT certification or qualification
2 -3 years relevant experience
Drivers license and own vehicle
- - - - - - - - - - - - - -
Manage Configurations
• Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
• Necessary data is available for use by those performing investigations and ensuing actions.
Coordinate computer operations
• Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
• Ensure that the use of multiple hardware and software platforms is possible.
• All tasks and procedures are always executed effectively and efficiently to agreed levels of service or specific requirements of service level agreements
Install Hardware/Software
• Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed.
• Proficiently track and check the necessary items to ensure that these are as described in the instructions or plans
• Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
Miscellaneous
• Support fellow engineers telephonically using remote tools and customer software packages i.e. remedy.
• Diligently drive SLA on preventative maintenance and adherence to accurate site audits• Be multiskilled in all relevant areas, in order to be utilised to backfill key resources and work on customers sites, ensuring service excellence & continuity.

Requirements:
Grade 12 and relevant IT certification or qualification
2 -3 years relevant experience
Drivers license and own vehicle



 
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