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Specialist CVM: ChannelOperations Management

Job Ref
276683
Job Type
Permanent
Employer Type
Company
Date Added
10 Nov 2017
* There have been no applications to this job.
* This job has been viewed 258 times.
Employer:
Telkom

Location:
South Africa

Salary:
Negotiable

Benefits:


Role details:
Responsiblefor managing the relationship, operations and performance between CVM Campaign Management andOperations and the outsourced Call Centres and other identified channels used by CVM...
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Responsible for managing the relationship, operations and performance between CVM CampaignManagement and Operations and the outsourced Call Centres and other identified channels used by CVM.This position will manage the partner SLA's and KPI's as well as drive In-life, Renewals,ProactiveRetention & Revenue Campaign initiatives to the various Call Centres and other channelspartners. The incumbent will be responsible for the implementation, execution and results of variousprojects. The incumbent will be responsible for all people, process and system changes betweenTelkom and the Call Centres and other identified channels. Acts as the custodian and single point ofcontact of Telkom CVM Campaign Management and Operations team.



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