Our external client based inGrootegeluk is looking for 3 Junior IM Managers to be based in any of these areas Leeuwpan, Matla,ECC or Belfast to manage stakeholder’s expectations from a customer and IM perspective; intranslating the BU strategy and business plans into IM portfolio. Ensure alignment between the IMportfolio (Customer demand) and the BU, IM IT and OT strategy.Manage stakeholder’s expectations from a customerand IM perspective; in translating the BU strategy and business plans into IM portfolio.

Ensure alignment between the IM portfolio (Customer demand) and the BU, IM IT and OTstrategy.

Ensure smooth integration of all IT and OT operational service provisionso that there is no avoidance of service delivery responsibility by any service provider within theBU.

Manage inter-dependencies and multiple vendor relationships in terms ofservice performance across the BU.

Develop vendor relationships to ensure seamlessend-to-end service delivery.

Risk management in own operational environment.

Ensure adherence to governance frameworks, policies and procedures by all parties.


 
Job Outputs:
IM Leadershipat Business Unit level.

Strategic business partner at BU level.

Ensure alignment between the IM department strategy and the BU strategy.

Incorporate the BU strategy and business plan as well as the IM IT & OT strategy.

Ensuring that all requested ICT services have been mandated via the appropriate businessunit structures.

Establishing appropriate service level commitments between IM andthe business unit and managing the provision of the service along with the mandated serviceproviders.

Leading change in the business unit by providing professional advice ontechnology trend opportunities for improved technology utilisation, business opportunityidentification and business strategy and planning inputs.

Life Cycle Managementplanning and execution for both IT infrastructure and applications.

Management ofthe overall application and infrastructure change control process.

Ensurecompliance to clients architecture frameworks.

Value identification throughprocess metrics and application optimization and utilization.

Customerrelationship management.
Manage stakeholders by co-coordinating service levelescalations.

Create visibility and communicate services provided to thecustomer.

Negotiate and implement activities required to fulfil and service allcustomer arrangements.

Manage business unit and corporate office managementcustomer expectations on a daily basis, advocate on behalf of the service organisation, andcommunicate to functional teams.

Monitor SLA’s with clients and servicefunctions to ensure compliance and satisfaction. Manages the gathering of formal and informalcustomer feedback.

Manage stakeholder’s expectations from a customer and IMperspective.

Provide relevant communication to the respective stakeholders.


Investigate and identify business needs and information gaps, and implementoptimisation opportunities.

Align new requirements and/or opportunities to theBU/Regional strategic intent.

Prioritise demand with stakeholders based on budgetand resource constraints.

Quantify and review customer capital budget provisionand obtain principle approval from stakeholders.

Provide leadership and directionin development and motivation of internal and contracted employees.

Ensure talentmanagement supports the achievement of employment equity and diversity targets.

Establish and maintain customer focused culture within the IM department.

Promote teamwork, provide support and manage performance.

Prepare and managethe IM operational budget per BU aligned to cost targets.

Effectively manageresources and assets.

Focus on improvement for potential cost reduction.

Identify and resolve stakeholder issues.

Maintain and ensure a healthyenvironment, safe operations and practices.

Ensure compliance with all relevantSHEQ policies, procedures and set standards.

Encourage a culture that focuses onsafety and health.

Liaise with Business Solution Provisioning and Principlearchitects to identify optimization opportunities.

Develop a prioritised 3 –5 years systems roadmap/staircase in support of the BU/Area strategy and aligned to the IT and OTstrategies.


 
Experience:  Experience in ICT serviceor operations management 5 – 8 years (Essential/Minimum)
 
Qualifications:  Relevant ICTdegree (BSc Computer systems, BSC Computer Science, B.Com Informatics, etc.)(Essential/Minimum)
Certificatein First Line Management (Essential/Minimum)
 
Requirements:  Certificate of fitness(Essential/Minimum)