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IT Helpdesk Agent

Job Ref
280557
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 18 Oct 2018
Expiry Date 1 Nov 2018
* There have been 20 applications to this job.
* This job has been viewed 976 times.
Employer:
Wood Group

Location:
Western Cape

Salary:
ZAR8000 - ZAR12000 PM

Benefits:


Role details:
•Provides helpdesk support service.
•Investigates reasons for problems and solves them for clients.
•Follows up on all outstanding queries timeously within as per SLA with clients
•Analyzing and solving problems.
•Ensuring customer satisfaction.
•Provide input for more pro-active support (i.e. repetitive problems).
•Log all calls received at the helpdesk.
•Update logs with progress of solution / investigation on regular basis
•Escalate old calls within the department.
•Update each log with a root cause detail.
•Ensure that call category is appropriate to the call description.
•Ensuring that the log is resolved even after escalating to the developer.
•All relevant information must be supplied when calls are escalated to 3rd level
•Detailed resolution to be provided on log.

- - - - - - - - - - - - - -
•Fluent written and verbal skills in English necessary
•Matric with 2-3 years’ IT Helpdesk experience
•Experience working on Microsoft Word, Excel and Outlook



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