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Senior SAM Analyst / Software License Specialist

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Job Type
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Date Added 6 Aug 2020
Expiry Date 3 Sep 2020
* There have been 4 applications to this job.
* This job has been viewed 1803 times.
Anonymous Retail Company


Market related


Role details:
Job title:

Senior SAM Analyst /Software Licence Specialist, Senior Software Administrator

Core Description:

• To deliver SAM services to our outsourced clients to manage the client’s software estate
• Chair SAM operational meetings with client managers and executives including monthly reports and SLA/KPI’s
• Perform data analysis, prepare meeting minutes, presentations and reports including weekly and monthly Management Information
• To be a streamlead in Project transition team to onboard new SAM clients include performing due diligence of clients SAM environment
• Manage the Flexera tool by administering the tool to ensure that all forms of (SAM) relevant IT asset data is captured and stored in the SAM tool e.g. obtaining and managing Procurement, and software license data.
• Compile, analyse and submit data for software auditing purposes and manage software clean-up activities.
• SAM inventory data reconciliation to ensure the quality and accuracy of data and reporting.
• Continuous mentoring and training junior staff on SAM functions
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Key Deliverables / Primary Functions:

• Software Asset Management
o Design, implement, maintain & optimise SAM operational processes and procedures including integration to Customer Specific Software Asset Management Processes
o Fulfil a control function performing software license compliance and optimization by providing information as required for license compliance reviews and drive remediation actions to continually improve compliance and reduce software risks and unnecessary expenditure.
o For in-scope software vendors, advise business users, infrastructure planners, project managers on optimal software licensing solutions to cater for requirements yet remain compliant with software license terms and conditions.
o Participation in performing Software Asset Management Maturity Assessments, developing action plans to improve maturity and Key Performance Indicator identification and implementation.
o Development, automation and maintenance of all SAM operational Working Documents and development of Work Instructions.
o Research and review licensing methodologies, metrics and usage rules
o For out-of-scope vendors, provide advice based on general software license terms. Optionally conduct research and feedback on vendor-specific licensing terms.
o Ensure that data feeds from inventory collection systems are operating correctly
o Liaise between all affected stakeholders (vendor, business, Procurement, Finance, etc.) to ensure SAM information is updated
o Assess requirements and fulfil user requests for software logged
o Assist in the implementation of the Customer Specific Continual Improvement Plan as agreed to
• Flexera Toolset
o Responsible for all SAM updates ON Flexera to deliver an effective SAM service
o Create/update the Org Structure and or Location structure for customers
o Responsible for the contracts, po’s and associated licenses as captured in Flexera
o Fully onboard top 10 software vendors into Flexera ensuring all business data (e.g. vendors, purchases, financials, contracts, licence information etc.) are correctly loaded to provide a licence compliance position
o Load new contracts as they are purchased or renewed and retire old contract
o Categorize newly discovered unmanaged software according to the Flexera model and the Customer Software Standards/Catalogue
o Provide standard reports and create ad-hoc reports from within Flexera or export into excel and edit to supply info in the required format.
o Perform Hardware Reconciliation between the Flexera inventory and the CMDB, AD, Oracle DBA using vlookups, excel formulaes and pivots
o Assign licensing in Flexera to authorized users
o Assist in identifying Illegal or Unlicensed Software through evaluation of the Software
o Investigate and mitigate unauthorized software and non-complaint software
o Liaise with users to obtain specific Software information should a query arise
o Manage unrecognised SKU’s by manually capturing PURL info
o Manage software in the unrecognised evidence in Flexera so they appear in the ARL
o Log calls to address problems in flexera, including missing SKU’s.


• 3-5 Years SAM experience
• 2-3 Years in-depth Operational experience on the Flexera Toolset
• 2 years Microsoft, Adobe experience


• Matric
• IT degree or diploma
• Knowledge of ITAM Tools (Flexera, Remedy, ITIL V3/V4 training and certification SCCM, ServiceNow preferred)