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Operational Specialist: Monitoring & Surveillance

Job Ref
281650
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 24 May 2019
Expiry Date 21 Jun 2019
* There have been 7 applications to this job.
* This job has been viewed 664 times.
Employer:
BCX

Location:
Gauteng

Salary:
Market related

Benefits:


Role details:
To drive automation and to standardise and rationalise monitoring and management tools across the entire infrastructure estate. To provide input on best fit-for-customer engagement in support of customer satisfaction
- - - - - - - - - - - - - -
• Contribute towards the Monitoring & Surveillance strategy and roadmap to ensure the successful implementation of the strategy to achieve business objectives.
• Assist with the maintenance and development of tool sets in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
• Coordinate the resolution of escalated incidents and monitor post-resolution follow-ups to ensure issues have been adequately addressed.
• Provide input into the implementation of processes and procedures to deliver on monitoring and management of the technical environment.
• Participate into multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget and service level agreements.
• Collaborate and facilitate optimum engagement between and within BCX Divisions and establish and enhance relationships and network with strategic partners, customers and vendors in support of market dominance.
• Lead and promote a culture of performance excellence, employee engagement, innovation and transformation

Core Functional Knowledge/ Skills
IT Solutions; Budget Management, Contract and SLA Management; Project Management; Relationship Management

Competencies (Behaviour)
Developing Strategies; Directing People; Exploring Possibilities; Interacting with People; Making Decisions, Pursuing Goals, Producing Output, Upholding Standards.

Qualifications
Relevant Degree (NQF 7) in Information Technology or Business or related
Alternatively, Grade 12 (NQF 4) with relevant IT Certification

Experience
2-4 years’ experience in infrastructure solutions specifically in monitoring and surveilance

Special Requirements
Required to travel locally and internationally
Willing to work extended hours


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