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Ops Specialist: IT Change Management

Job Ref
Job Type
Employer Type
Recruitment Agency
Date Added 24 May 2019
Expiry Date 21 Jun 2019
* There have been 17 applications to this job.
* This job has been viewed 1118 times.


Market related


Role details:
To perform coordination and administration activities related to the BCX Change Management process during the execution of the defined processes according to the ITIL framework. Ensuring that standardized methods and procedures are adhered to, for efficient and prompt handling of all Requests for Changes (RFC’s), in order to minimize the impact of changes upon services rendered to contracted customer organizations.

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Key Deliverables / Primary Functions
• Coordinate the BCX change management process activities, inclusive of maintaining the maturity level of the defined change management process in accordance with contractual requirements.
o Define and implement specific change management procedures in cooperation with the customer;
o Ensure that all Requests for Changes (RFCs) are standardized and subject to the formal change management process, according to the agreed change management process, procedures and work instructions;
o Ensure the that a quality assessment/reviews of RFC information are performed and that impact assessments have been conducted on RFCs, prior to authorisation;
o Chairing / participation of customer CAB;
o Communicate the change status (outstanding approval / approval / rejection) to relevant stakeholders;
o Participate in post-implementation review, and ensure a problem call is logged for failed changes;
o As part of the change tasks, ensure that all associated documentation and procedures are updated including the application and configuration documentation;
o Perform analysis on change management data to identify improvement opportunities in relation to process outputs.
• Collaborate between and within BCX Divisions to create an awareness of the change management process and to communicate details of change activities taking place; and establish and enhance relationships and network with partners, customers and vendors to create change management support structures for contracted outsourced clients.

Core Functional Knowledge/ Skills
ITIL Framework; Relationship Management; Analytical; Presentation; Time & Priority Management.

Competencies (Behaviour)
Adopting Practical Approaches; Articulating Information; Examining Information; Following Procedures; Interacting with People; Interpreting Data; Making Decisions, Managing Tasks; Meeting Time Scales; Producing Output; Resolving Conflict; Taking Action; Team Working; Upholding Standards.

Relevant Diploma (NQF 6) or Degree (NQF 7) in Information Technology or Computer Science or similar
Alternatively, Grade 12 (NQF 4) with IT certification

Certification/ Professional Registration
ITIL Foundation Certification

3 years’ experience in ITIL Environment