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Incident Administrator

Job Ref
281237
Job Type
Contracting
Employer Type
Recruitment Agency
Date Added 20 Feb 2019
Expiry Date 27 Feb 2019
* There have been 41 applications to this job.
* This job has been viewed 3402 times.
Employer:
Bayajula

Location:
Gauteng

Salary:
Market related

Benefits:


Role details:
URGENT!!!!!!!!!!

We are currently looking for an Incident Administrator to join our team. You will be responsible for ensuring that all daily reports are sent out daily to the Clients and Support Groups; actively manage updates and escalate incident calls according to the Service Level Agreement and provide feedback to the Client Service Management ; monitoring 3rd Party Integration between systems; ensuring that Incident calls are assigned to the correct support groups and ensuring that all Client processes are being adhered to. Minimum requirements for the role include: Grade 12 with 1 - 2 years IT Service Desk experience and call management, ideally with Service Desk Incident Call logging experience and skills in Customer Service, Incident Call Management and Call Status Communication to the Clients and MS Excel. ITIL certification is advantageous




 
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