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Systems Operations Engineer (Shift)

Job Ref
Job Type
Employer Type
Date Added
21 Feb 2018
* There have been 17 applications to this job.
* This job has been viewed 860 times.
WiseTech Global


Market related


Role details:
As a member of our Systems Operations team you will monitor WTG systems globally for infrastructure conditions that can affect service availability, and co-ordinate incident response activities until the condition has been resolved. You will play an important role in ensuring the highest possible level of uptime to meet and exceed our customers’ expectations.
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Key Responsibilities Include:

- Check the designated monitoring systems continuously for any new infrastructure alerts being raised
- Follow a series of established basic troubleshooting procedures for any new alert to try and resolve the issue in the first instance
- Escalate to relevant contacts for any issues that cannot be resolved by basic troubleshooting or documented procedures
- Maintain total situational awareness of all open incidents, including who the current incident owner is, what actions have been taken, and any ETA for resolution (where available)
- Maintain a clear record of incident ownership, the status of all open incidents and alerts, and actions taken to resolve
- Handing over all relevant shift information to the next NOC team member to ensure continuity of monitoring and incident specific knowledge
- Work with and provide feedback with the information services and product teams about incident trends and analysis

The successful applicant will possess:

- Hands on knowledge of the following
a. Systems Center Operations Manager (SCOM)
b. Solarwinds Network Performance Manager
- Strong ability to troubleshoot and diagnose server or network alerts, events and issues
- Prior experience with operationally supporting technology infrastructure at scale
- Punctual and reliable
- Able to work well individually and without supervision
- Cool under pressure
- Analytical
- Exercise sound judgement
- Naturally inclined to follow established procedures
- Strong English written and verbal communication skills with the ability to communicate clearly

Desirable Education and Experience

- Experience with Windows Server technologies
- Experience with Network technologies

Minimum of 5 years experience & an MCSE or MCP qualification essential

This role requires shift work to support a 24/7 Systems Operations Centre.