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NEWSLETTER
FOLLOW US
Senior Systems Engineer
Job Ref
275117
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
27 Jul 2017
Expiry Date 10 Aug 2017
Expiry Date 10 Aug 2017
* There have been 2 applications to this job.
* This job has been viewed 1454 times.
Employer:
BCX 1
Location:
Western Cape
Salary:
Market related
Benefits:
Role details:
•Operates closely with customer to determine requirements and resolve problems.
•Provides general technical consulting on systems to customers and field service engineers.
•Co-operates with sales and support personnel on customer requirements and needs.
•Assists junior and new staff members in technical functions.
- - - - - - - - - - - - - -
CONTEXT
•Take cognisance of industry compliance requirements
•Be aware of changes in clients operational and medium to long term objectives and ICT requirements
•Understand the current BCX service model Be aware of SLA / OLA requirements
•Have a conceptual understanding of the Service delivery model.
•Awareness of latest updates of Service Catalogue which form the basis of Service delivery Alignment with Client Services Models
•Awareness of emerging and current technology.
CUSTOMERS
•Data Centre Services
•Clients Data Centre Service departments
•Other Infrastructure Services Manager:
•Technical Support Service Delivery (e.g. SDMs)
ROLES
•Applications Support
•Capacity management
•Research Change Management
•Database Administration
•Data Analysis Documentation/Technical Authoring Hardware/Software Installation
•Porting/Software Integration Systems
•Integration Systems
•Testing Pre-Sales Support
Job Requirements -
EDUCATION
•NQF 4 (matric)
•Novell IDM certification is an advantage
•MCSA (Microsoft Certified Systems Administrator)
•HP/IBM/EMC Storage management tools
EXPERIENCE
•Minimum 6 - 8 years experience in an IT environment
COMPETENCIES
Knowledge:
•BCX policies and procedures (governance)
•Client policies and procedures (governance)
•Understand BCX values and ethics
•Operational structure (organogram)
Skills:
•Application of specialisation areas (e.g.. messaging)
•Interpersonal skills
•Conflict management skills
•Problem solving skills (both technical & soft)
•Report writing skills
Core Competencies:
•Conceptualisation Client Excellence
•Orientation Insight Flexibility
•Initiative Team work
•Analytical thinking
•Verbal communication