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Infrastructure/ApplicationManagers x4

Job Ref
278430
Job Type
Contracting
Employer Type
Recruitment Agency
Date Added 22 Mar 2018
Expiry Date 6 May 2018
* There has been 1 application to this job.
* This job has been viewed 2244 times.
Employer:
Datacentrix

Location:
South Africa

Salary:
Negotiable

Benefits:


Role details:
Our externalclient based in Grootegeluk is looking for 4 Infrastructure/Application Managers to be based in anyof these areas Leeuwpan, Matla, ECC or Belfast to ensure smooth integration of all IT and OToperational service provision so that there is no avoidance of service delivery responsibility byany service provider within the BU.
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Ensure smooth integration of all IT and OT operational service provision so thatthere is no avoidance of service delivery responsibility by any service provider within the BU.

Manage inter-dependencies and multiple vendor relationships in terms of serviceperformance across the BU.

Develop vendor relationships to ensure seamlessend-to-end service delivery.

Risk management in own operational environment.

Ensure adherence to governance frameworks, policies and procedures by all parties.


 
Job Outputs:  

Ensuring that all requested ICT serviceshave been mandated via the appropriate business unit structures.

Establishingappropriate service level commitments between IM and the business unit and managing the provision ofthe service along with the mandated service providers.

Leading change in thebusiness unit by providing professional advice on technology trend opportunities for improvedtechnology utilisation, business opportunity identification and business strategy and planninginputs.

Life Cycle Management planning and execution for both IT infrastructureand applications.

Management of the overall application and infrastructure changecontrol process.

Ensure compliance to client’s architecture frameworks.

Value identification through process metrics and infrastructure or applicationoptimization and utilization.

Customer relationship management.
Manage stakeholders by co-coordinating service level escalations.

Createvisibility and communicate services provided to the customer.

Negotiate andimplement activities required to fulfil and service all customer arrangements.

Manage business unit and corporate office management customer expectations on a daily basis,advocate on behalf of the service organisation, and communicate to functional teams.

Monitor SLA’s with clients and service functions to ensure compliance and satisfaction.Manages the gathering of formal and informal customer feedback.

Managestakeholder’s expectations from a customer and IM perspective.

Providerelevant communication to the respective stakeholders.


Monitor andmanage the integration of end-to-end service delivery processes and service levels betweencustomers, users and service providers.

Drive resolution of incident and problemmanagement within the BU.

Manage, monitor and measure overall quality of servicesand service levels, and trend thereof.

Provide the monthly service management,support and delivery reports (performance agains SLA’s, reactive and pro-active reports,planned activities as per responsible BU).

Coordinate and log regional changerequests, prepare change schedules and documentation for CAB.

Coordinate probleminvestigations (recurring incidents) and remedial action implementation within the region.

Plan and manage an annual physical audit of ICT configuration items deployed and storedwithin the BU environment, ensure correctness thereof within CMDB.

Coordinate andexecute Disaster Recovery Plans.

Monitor and drive capacity management.

Provide leadership and direction in development and motivation of internal and contractedemployees.

Ensure talent management supports the achievement of employment equityand diversity targets.

Establish and maintain customer focused culture within theIM department.

Promote teamwork, provide support and manage performance.

Effectively manage resources and assets.

Focus on improvement forpotential cost reduction.

Identify and resolve stakeholder issues.

Maintain and ensure a healthy environment, safe operations and practices.

Ensure compliance with all relevant SHEQ policies, procedures and set standards.

Encourage a culture that focuses on safety and health.

Liaise with BusinessSolution Provisioning and Principle architects to identify optimization opportunities.


 
Experience: Experience in ICT service or operations management         3 – 5 years (Essential/Minimum)
 
Qualifications:  Relevant ICT degree (BSc Computer systems, BSC Computer Science, B.Com Informatics, etc.)(Essential/Minimum)
CertificateITILFoundation                            (Essential/Minimum)
MicrosoftCertified Systems Engineer          (Essential/Minimum)
Certificatein First Line Management            (Essential/Minimum)
 
Requirements: Certificate of fitness (Essential/Minimum)




 
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