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SENIOR MANAGER: BUSINESS SUPPORT SERVICES

Job Ref
282763
Job Type
Permanent
Employer Type
Company
Date Added 3 Dec 2019
Expiry Date 31 Dec 2019
* There have been 8 applications to this job.
* This job has been viewed 3648 times.
Employer:
The Government Pensions Administration Agency

Location:
Gauteng (Pta)

Salary:
ZAR1057326 - ZAR1057326 PA

Benefits:


Role details:
Are you smart? Professional? Efficient? Effective? Passionate about your work?

The Government Pensions Administration Agency (GPAA) is a government component which reports to the Minister of Finance and administers funds and schemes on behalf of the Government Employees Pension Fund (GEPF), the largest pension fund in Africa. It thus administers the pension affairs of approximately 1,7 million government employees and those of pensioners, spouses and dependants.

To meet the needs of our changing client base, the GPAA is modernising. In order for this modernisation to be effective, we are looking to bring bright and enthusiastic professionals from all disciplines of life, who are interested in contributing towards positive change, into our fold. If this is you, please apply for the post detailed below:

A PERMANENT POSITION IS CURRENTLY AVAILABLE AT THE GOVERNMENT PENSIONS ADMINISTRATION AGENCY AT THE HEAD OFFICE IN PRETORIA

SENIOR MANAGER: BUSINESS SUPPORT SERVICES
BUSINESS SUPPORT SERVICES (ICT)

Salary: R1 057 326 per annum (all-inclusive package) - Level 13

(Ref: SNR-MNG/BSS/2019/11-1P)

- - - - - - - - - - - - - -
Purpose of the role:

The main purpose of this position is to effectively manage the systems management service. The successful candidate will be responsible for the following tasks, which inter alia include, but are not limited to:

KEY RESULT AREAS:

Manage the implementation of the Systems Management strategy:
- Monitor the implementation of the operational plan for the Directorate to support the achievement of GPAA’s strategic objectives
- Manage, monitor and review the Directorate policies, procedures and processes in accordance with best practice and legislation
- Manage the implementation of an effective short, medium and long-term operating strategy for the Directorate
- Conduct benchmarks on new developments in practices to improve the effectiveness and efficiency of the organisation
- Manage the provision of best practice regarding the Directorate functions to all stakeholders
- Manage the implementation of a management effectiveness and leadership strategy
- Engage in strategic relationships with relevant stakeholders to serve the interest of the organisation
- Monitor compliance with relevant legislation throughout all Directorate functions
- Analyse service delivery gaps, challenges and implement remedial action strategies
- Manage quality of service provided to internal and external customers/clients/stakeholders
- Manage the mitigation of identified risks
- Ensure information flow to and alignment with all stakeholders to ensure effective engagement
- Conduct trend analysis and forecasting.

Overseeing of operations of the business unit:
- Assess the provision of Systems Management advice to line managers to ensure that line managers are fully equipped to deal with Systems Management strategy related matters
- Drive a culture of compliance with GPAA line managers and staff to ensure greater awareness of Systems Management policies and procedures
- Monitor compliance with relevant legislation throughout all Systems Management functions
- Manage planning of resource requirements for the organisation to ensure sufficient resources are in place to meet service delivery demands
- Analyse service delivery gaps and challenges, define service delivery operational measures and targets and implement remedial action strategies
- Oversee the quality of service provided to internal and external customers/clients/ stakeholders
- Proactively ensure the identification and mitigation of risks
- Establish and manage agreed budgets in consultation with the Chief Information Officer and ensure that costs are contained
- Manage, coordinate and oversee the daily operational activities of the sub unit to ensure that it functions effectively and efficiently
- Proactively mitigate employee relations risks •Ensure information flow to and alignment with all stakeholders to ensure effective engagement.

Manage and monitor the implementation of system risks:
- Collaborate with relevant internal and external stakeholders to identify, monitor and manage System risks proactively
- Develop and manage the implementation of appropriate mitigation strategies, achieving stipulated objectives
- Manage systems in line with the ICT service portfolio and business requirements to ensure optimal system performance
- Monitor that GPAA is appropriately insured against unforeseen events, losses and damages to recover Systems losses where required
- Conduct operational risk assessments for the Systems department in line with the GPAA’s risk management framework to develop and maintain adequate internal operations controls and standards
- Monitor compliance to Systems policies and procedures to minimise problems experienced in the internal control environment
- Check that all Systems Audit Report queries are addressed to eliminate or mitigate the associated risks.

Implement project specific systems:
- Track new developments in the industry to improve the effectiveness and efficiency of the Systems function in the GPAA
- Formulate process and technological improvement solutions to enhance efficiencies
- Coordinate identification and documentation of user and system requirements
- Contribute to the design and construction of systems
- Manage the configuration and deployment of system modules
- Work in conjunction with relevant departments to implement changes, providing an integrated service
- Manage the provision of system support and training to users
- Coordinate system testing to support data integrity and successful implementation
- Achieve integrity of new Systems with minimal disruption to GPAA’s operations.

Manage all the resources in the Business Directorate:
- Ensure the development and management of staff within the Directorate
- Implement and maintain a relevant management approach to support effective business results within the Directorate
- Develop and sustain a culture of high performance, professionalism and integrity to support overall quality of service delivery
- Ensure control of budgeting and expenditure process in-line with strategic objectives and relevant legislation
- Ensure effective utilisation of all other resources (including IS, Assets, Infrastructure, etc.) within the Directorate.

REQUIREMENTS:

- A recognised Bachelor’s degree (BSc Computer Science or BCom Information Systems) (NQF Level 7) or an appropriate three-year tertiary qualification (NQF Level 7) in a similar profession as recognised by SAQA
- A minimum of eight (8) years ICT Service Management experience which includes extensive experience in outsourcing environments and management of application development life cycle, of which five years should have been at a middle/senior managerial level
- Candidates with an ITIL Foundation, Practitioner and Intermediate modules will receive preference
- Experience in Financial Services, especially Employee Benefits, Pension Fund and Retirement Benefits Administration will be a distinct advantage.

COMPETENCIES:

- Knowledge of Benefits Administration
- Knowledge of Customer Relationship Management (Channel Management)
- Knowledge of relevant legislative requirements and GPAA policies and procedures
- Knowledge of industry and relevant systems
- Knowledge of financial management, including budgeting and forecasting
- Knowledge of Pension Fund Regulations and Rules
- Knowledge of Compliance Management
- Knowledge of relevant Systems
- Strategic capability
- Service delivery innovation
- Client orientation and customer focus
- Financial management
- People management and empowerment
- Programme and project management
- Change management
- Communication
- Knowledge management
- Problem solving and analysis
- Respect
- Service excellence
- Integrity
- Transparency
- Courtesy
- Emotional intelligence
- Team player.

NOTE:

Please forward your application, quoting the relevant reference number (on application and envelope) for the attention of Ms Felicia Mahlaba on tel. 012 319 1455, Government Pensions Administration Agency, 34 Hamilton Street or Private Bag X63, Arcadia, Pretoria, 0001 or email to: Felicia.Mahlaba@gpaa.gov.za ensuring to adhere to the requirements stipulated in the footer.

Requirements:
Applications must be submitted on form Z83, obtainable on the internet at http://www.gpaa.gov.za (Originally signed). The relevant reference number must be quoted on all applications. Application should consist of (1) a comprehensive CV (specifying all experience and duties, indicating the respective dates MM/YY as well as indicating references with full contact details) (2) certified copies of all qualifications (including matriculation), Identity document, a valid driver’s licence (where driving/travelling is an inherent requirement of the job) and proof of citizenship if not RSA Citizen. Note: All copies must be certified in the past 6 months. Failure to submit the above information will result in the application not considered and deemed a regret.

The candidate must agree to the following:
Shortlisted candidates must be available for interviews at a date and time determined by GPAA. Applicants must note that pre-employments checks and references will be conducted once they are short-listed and the appointment is also subject to positive outcomes on these checks, which include but not limited to: security clearance, security vetting, qualification/study verification, citizenship verification, financial/asset record check, previous employment verification and criminal record. Applicants will be required to meet vetting requirements as prescribed by Minimum Information Security Standards. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Correspondence will only be conducted with the short-listed candidates. If you have not been contacted within three (3) months after the closing date of this advertisement, please accept that your application was unsuccessful.

The candidate must take note of:
It is intended to promote representativeness through the filling of this post and the candidature of persons whose promotion/appointment will promote representativeness, will receive preference. Disabled persons are encouraged to apply. For salary levels 11 - 15, the inclusive remuneration package consists of a basic salary, the state’s contribution to the Government Employees Pension Fund and a flexible portion in terms of applicable rules. SMS will be required to undergo a Competency Assessment as prescribed by DPSA. All candidates shortlisted for SMS positions will be required to undergo a technical exercise that intends to test the relevant technical elements of the job. The GPAA reserves the right to utilise practical exercises/tests/competency assessments for non-SMS positions during the recruitment process (candidates who are shortlisted will be informed accordingly) to determine the suitability of candidates for the post(s). The GPAA reserves the right to cancel the filling/not to fill a vacancy that was advertised during any stage of the recruitment process. The successful candidate will have to sign an annual performance agreement and will be required to undergo a security clearance.

CLOSING DATE: 09 DECEMBER 2019 BEFORE 12H00 NOON.

NO LATE APPLICATIONS WILL BE CONSIDERED.



 
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