Our client, a leadingdistributor of hardware products has a challenging and rewarding position available for an AccountManagerJOBSPECIFICATIONS:
 
Purpose of the position:
 
Education & Experience:
  Matric passed with exemption (essential)
 
  Relevant Degree/Diploma (preferred)
 
  Minimum 5 years technical experience in designing, troubleshooting,project management 
 
  Minimum 5 years ofdemonstrated experience in technical
To support external customers both on and off site. As an Account Manageryou will be providing technical support, design complex solutions, general product and solutionadministration for customers with a focus on customer relationship building through prompt andefficient service.
 
KeyResponsibility Areas:
 

Perform hands-on product administration tasks;implement SLA’s with customer and manage SLA’s and customer requirements;

Perform product support function at customer sites as needed with traveling flexibility.

Develop strong working relationships with product and other departments within theorganization.

Act as first point of contact for any requirements from thecustomer.

Actively participate in project teams, representing the organisation ina professional and cooperative interdepartmental atmosphere.

Promote the sale ofallocated product/s effectively and efficiently to the organization’ customers in allocatedregion via personal visits, telephone and email contact, marketing and training events.

Generate interest in allocated products with clients currently not resellingthese. 

Prospect for new product and solution opportunities within yourcustomer.

Provide technical & product advice across multiple products andtechnologies.

Present self in a well informed and articulate manner 

Skilful price negotiation using system tools available (ERP)

Dealwith all customer related queries on allocated product/s

Report on lost deals withreasons and pending deals (pipeline)

Display accuracy regarding messages, quotes,orders, and information given.

Answer customer queries, offer productinformation-do quotes and process orders

Consult with clients to establish theneeds of their business

Ensure customer expectations are met (order taking anddelivery)

Increase overall customer satisfaction of new and existing customer basein order to be effective in solving challenges that arise, and need to be solved for thecustomer.
 
Job Requirements:
 
                                                                           
 


 
 
product and/orservices position; experience with Service Provider or System Integrator preferred
 
  Ability to travel 50% of the time
Technical 
Competencies:
  MS Office Suite (intermediate essential)
Experience in Distribution and Reseller Channel(preferred)
 
  Technical certification innetworking, security, datacentre and Managed services
Behavioral
Competencies:
  Analytical Thinking & Decision Making Strong customer interfacingskills 
 
  Ability of working totight deadlines and managing multiple and changing priorities 
 
  Extroverted personality & good interpersonal skills
 
  Business Acumen & ProcessManagement
 
  Action Orientation; 
 
  Drive for Results
 
  Composure, Customer Focus
 
  Adaptability &Self-Development 
 
If you fit this profile, please load your CV on theDatacentrix website. To view more of Datacentrix IT jobs, go to www.datacentrix.co.za and click on ‘SearchJobs'