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Ops Specialist: Messaging Systems Engineer

Job Ref
Job Type
Employer Type
Recruitment Agency
Date Added 13 Sep 2019
Expiry Date 11 Oct 2019
* There have been 16 applications to this job.
* This job has been viewed 2222 times.


Market related


Role details:
To manage and support customer technical solutions. Provides general technical support on customer systems under guidance of technical specialists. Operates closely with associated infrastructure service teams to meet SLA’s and resolve problems
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Key Deliverables / Primary Functions
• Execute to the Work Group Services business plan and strategies.
• Support, maintain and manage the technical aspects of a managed solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
• Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
• Assist with project delivery.
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
• Assist colleagues and contribute to the quality and values
• Drive a proactive culture to reduce common causes of operational problems.
• Understand the requirements of being part of a 24x7 on-call operation

Core Functional Knowledge/ Skills
• Hardware/Software Installation and management
• Troubleshooting and problem resolution
• Documentation/Technical Authoring

Competencies (Behaviour)
Strategizing service delivery; Directing People; Exploring Possibilities; Interacting with People; Making Decisions, Pursuing Goals, Producing Output, Upholding Standards.

Grade 12 (NQF 4) with relevant IT certification.
IT Diploma or relevant work experience

3-5 years’ experience in particular field of speciality within a large and highly complex organisation.

Certification/ Professional Registration
• Exchange Certification (will be beneficial)