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Onsite Support Technician

Job Ref
274355
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 12 Sep 2017
Expiry Date 10 Oct 2017
* There have been 223 applications to this job.
* This job has been viewed 6228 times.
Employer:
BCX 1

Location:
Gauteng

Salary:
Negotiable

Benefits:


Role details:
Deliver On site support as prescribed by the SLA for all clients.
•Maintain a 95% SLA as per on site departments goal per month.
•Maintain 80% productivity for the month.
•Reduce the average time per on site call to 120minutes per call per month.
Have all documentation completed per call or project and submitted within the time allocation.
•Complete all information required to close or update a call on simplicity.
•Provide feedback to clients on status of calls
Maintain good relations with all internal departments and assist where required and within the time frame.
•Maintain good relations with all external business and assist where required and within the time frame.
•Identify business growth within existing clients and new clients.
- - - - - - - - - - - - - -
Meet service level standards for on site. (based on Client SLA)
2.Maintain a 95% SLA for all clients for the month with an average time of 120 minutes per call
3.Maintain 80 % productivity for the month.
4.Maintain cost effective analysis of each call or project.
Submit job cards weekly for capturing and billing to the regional manager.
2.Submit all sign off documentation for projects after completion of the project to the responsible department or person.
3.Update or close calls with all the necessary information immediately after completion of the call.
4.Provide feedback or updates to the clients or responsible person on the status of the call.
Maintain clear communication with all internal departments and update when required.
2.Maintain clear communication with all external departments and update when required.
3.Submit stock takes by the 1st working day of the month.
4.Identify business growth in existing clients and new clients. By ad hoc billing or reporting on new business to relevant parties. (SDM or AM)



 
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