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Divisional Technology Manager

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Job Type
Employer Type
Date Added 5 Dec 2017
Expiry Date 2 Jan 2018
* This is an Affirmative Action position.
* There have been 16 applications to this job.
* This job has been viewed 4562 times.




Role details:
The Divisional Technology Manager (DTM) has the overall responsibility to lead a cross functional team of managers and IT specialists and to serve as the strategic interface with assigned business units for the purpose of business technology strategy development, solution discovery, service management, risk management and relationship management. The DTM serves as the business relationship link between business units and IT at the executive level. The DTM provides highly valued strategic consulting level support and guidance through key IT initiatives. They communicate decisions, priorities and relevant project information to appropriate levels of staff regarding business unit requests and projects and initiatives. They proactively share knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of business units. They partner with business leadership and other key stakeholders to define opportunities and identify and prioritize projects based on predefined criteria.
The DTM proactively serves as a “trusted advisor,” and is the primary IT point of contact to business line executives and managers. They operate as the key business contact representing IT in promoting IT services and capabilities. The DTM provides support in delivering technology products that meet the needs of the business. The DTM focuses on strategic initiatives and planning activities for their business area. They strive to understand market challenges, including customer priorities and competitive issues. DTMs are proactive and anticipatory in their thinking. They are, by nature, driven and provide significant value to business units. DTM’s facilitate the investment intake process and the high level planning and execution of business initiatives through the use of technology. They serve a lead role in enabling the business to achieve their objectives through the effective use of technology.
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Business and Financial Results Management

Perform the departmental financial management functions against an operational budget of up to R100 million and a capital budget as required
Planning for and the creation of departmental budget in support of JSE and IT annual objectives, managing and monitoring appropriate expenditure
Ensure adherence to delegation of authority.
Drive cost optimisation opportunities both within and across IT departments without compromising business value.
Drive resource productivity and departmental as well as overall IT process efficiency.
Responsible for the development and implementation of solution roadmaps and to ensure successful introductions across the organization and with customers.
Contribute and provide input into project budgets and/or business case motivations and take accountability for accuracy and appropriateness of costs provided.
Ensure actual costs incurred for departmental operations or projects are within approved budgets or provide appropriate motivations and gain approval for exceptions.
Contribute to the development and execution of overall IT strategy in alignment with JSE business strategy.
Translate IT strategy into departmental strategy, initiatives and plans and assign responsibility and budgets to sub-departments as required.
Drive departmental progress towards delivery targets to ensure expectations are met by monitoring and tracking progress.
Contribute as member of the senior IT management function responsible for operational and strategic IT.
Create and analyze relevant information and develop recommendations that they present to senior management.
Create consensus with other functions as to the timing of solution introductions and withdrawals.
Identify, screen and evaluate new solution opportunities to address unmet (internal and external) customer needs
Conduct planning sessions with other stakeholders and the IT Infrastructure development teams 2-3 years in advance to enable accurate forecasting of technical skills required for projects

Stakeholder Relationship Management

Interact with internal clients, peers, direct reports, manager and team members in a way that promotes openness and trust and gives them confidence in one’s intentions.
Monitor and manage client service relationships against agreed expectations and seek continuous feedback.
Ensure strong, mutually beneficial working relationships with suppliers and vendors while ensuring adherence to contract terms and service levels.
Build strong collaborative working relationships with other IT departments and business divisions alike to ensure alignment and joint delivery of business objectives.
Ensure feedback meetings, status update workshops and one on ones meetings are held to ensure understanding of business requirements and expectations
Ensure close collaboration and ongoing alignment with centralised IT functions and ensure compliance with IT wide governance, methodologies and practices.

Process Management

Staying abreast of global and local thought leadership, trends, practices and technologies.
Ensure the adoption of applicable leading practices, processes and/ or technologies by creating practical plans for adoption of the same with at least a 2-3 year planning horizon.
Ensure that the necessary business processes, tools and measurements are defined and in place to deliver departmental objectives.
Actively drive business process improvements both within the department and across IT to improve effectiveness and efficiency.
Ensure that departmental governance, processes and procedures are defined and adhered to.
Identify, manage and mitigate department and broader IT and JSE risks to acceptable levels.
Ensure corrective actions are taken in the case of process failures to avoid reoccurrence of the same.
Ensure appropriate selection, contracting and management of relevant suppliers to ensure the requisite service delivery and capability to the JSE.
Lead and manage the analysis, design, development, testing, integration and operational readiness of the various JSE IT solutions ensuring adherence to business requirements and service level expectations
Ensure managers adhere to project timelines, budgets and quality by equipping them with the skills, knowledge and support to meet project objectives
Track and monitor the progress of initiatives utilising the agile and deveops methodologies to track progress and resolve any problems / issues that may arise.
Ensure the provision of application support in order to resolve incidents.
Oversee the stability, availability and performance of IT solutions to ensure that required service levels are adhered to or exceeded.
Drive application quality by applying leading software engineering practices, continually reviewing the delivery processes to ensure the efficiency and effectiveness of the JSE applications
Define and clarify all operating standards for all roles within the department ensuring IT solutions meet functional and non functional requirements.
Ensure close collaboration with business product owners and cross functional IT teams in order to improve agility and delivery.
Oversee all necessary services, documentation and deliverables required to implement solutions successfully are delivered to the right quality, and that solutions are signed for by the business
Ensure IT solutions delivered to the business meet all set requirements and are aligned to security standards, performance standards and availability standards, prior to hand over to the business.
Ensure delivery of solutions and enhancements are delivered in accordance with the JSE change and release management policies.
Conduct root cause analysis of critical incidents and collectively with team, resolve the issues by troubleshooting, new ideas and processes to prevent them from reoccurring.
Understanding and manage the application lifecycle of all applications a in order to identify and implement optimisation opportunities.

Team Management

Ensure appropriate structuring and staffing of department in order to deliver on the JSE strategy as well as divisional and departmental objectives.
Demonstrate a passion for the vision and goals of the JSE and ensure all IT team members understand and support the JSE vision and divisional strategy.
Ensure that team members have the required business acumen and exchange industry knowledge to be an effective business partner.
Build appropriate leadership and management capability in department to ensure IT performance.
Participate in and visibly support organisational transformation and people management interventions in order to manage change effectively.
Lead senior recruitment processes to ensure selection of candidates which contributes to the success of the IT division.
Utilise talent management practices to identify self and staff development needs and to retain current talent to ensure business sustainability and succession planning.
Ensure that all team members have a job profile that profiles their position with a view of full performance expected in the job.
Actively engage, delegate to and empower direct reports and hold them accountable for relevant business and people management results.
Ensure that performance agreements with measurable goals and objectives are in place for all team members with KPI's that clearly cascade from corporate objectives.
Manage performance of direct reports and ensure management of performance of team members including recognition and reward, performance contracts, personal development plans, disciplinary procedures, to ensure delivery targets are met and the team remain motivated.
Ensure a healthy morale and working culture in the team by actively motivating and inspiring the team, understanding demotivators, and taking appropriate corrective actions as required.
Display leadership skills through vision setting, coaching of team members, mediating or resolving conflict situations.
Build team capability by providing ongoing coaching and mentoring.
Celebrate successes and visibly recognise team member contributions.
Epitomise living the JSE values and hold direct reports accountable for displaying the values in themselves and in their teams.
Ensure effective communication, involvement and engagement within the department and the broader IT division.
Meet EE/BEE targets for the division through appropriate people practices.
Conduct one on one coaching sessions with team to discuss specific development areas and provide mentoring as and when needed

Transformation and Innovation Management

Build a culture of continuous improvement to achieve optimisation of the department, the IT division and the JSE as a whole by encouraging, recognising and implementing appropriate solutions.
Anticipate and plan for the organisational impact of adopting new technologies and processes.
Actively encourage innovation, by listening and acting upon ideas from team members.
Support the implementation of business optimisation / transformation initiatives by actively engaging and motivating the team.


Essential Qualification: Degree / Postgrad (IT or Business Degree)
Preferred Qualification: Post grad, MBA

Management Accountability

Number of direct reports: 8
Number of indirect reports: 110

Technical Competencies

Professional Knowledge
Divisional service offerings
Managerial Accounting Principles
Business continuity standard
Business principles
Decision-making process
Coaching principles
Diversity management
Performance management and evaluation methods
Succession Planning
Talent management
JSE culture and values
JSE policies and procedures
JSE vision and strategy
JSE Human Resources policies and practices
Relevant JSE product knowledge
Relevant regulatory knowledge
Principles of project management
Operational risk management
Strategic planning
Strategies to build positive work force and management relations
Business terms and definitions
Business writing
Business metrics
Capacity planning
Change management
Client service management
Communication Strategies
Resource allocation principles
Stakeholder management
Risk management process and frameworks


Presenting to senior leaders
Identifying trends
Managing customer expectations
Identifying business risks
Drafting reports
Enforcing disciplinary actions against employees
Initiating disciplinary hearings
Establishing and maintaining collaborative relationships with peers / subordinates / managers
Creating a business plan
Monitoring implementation plan status
Building and maintaining effective relationships with internal and external stakeholders
Maintaining budgets
Networking and building relationships
Modelling and encourage JSE culture
Conducting performance appraisal interviews
Conducting performance feedback meetings
Coordinating on-the-job training for new hires (e.g., identifying need, scheduling, resource allocation)
Developing a client service delivery plan
Developing strategies for overcoming barriers to change
Displaying high level of ethics, integrity and confidentiality
Communicating complex information orally
Communicating complex written information
Completing a project with constraints
Conducting a needs analysis
Developing multiple creative solutions
Resolving disputes
Assessing employee performance
Building a community of leaders
Managing a team of managers
Developing others

Previous Experience

6 -8 years of managing multiple teams across a diverse spectrum of business landscapes in a complex and heterogeneous IT environment
A minimum of 5 years experience in leading a team of managers with total staff complement in excess of 50 people

Behavioural Competencies

Facilitating Change: Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace
Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Aligning performance for success: Focusing and guiding others in accomplishing work objectives
Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units, or organizations to help achieve business goals
Building a Successful team: Using appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitating the completion of team goals
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message

Motivational Fit

Achievement:  Meeting increasing work challenges.
High Involvement Leader:  Influencing others by creating a participative, empowered environment.
Continuous Learning:  Increasing knowledge and skill when circumstances call for additional learning
Relationship Building:  Developing and maintaining ongoing working relationships with others requiring personal interaction and mutual support.
High Responsibility/Accountability:  Receiving primary responsibility/accountability for completing tasks that might place heavy demands on one’s time and involvement
Entrepreneurialism:  Developing business by seeking new opportunities, taking risks, and initiating new ventures.
Commission:  Working under a pay structure in which part of one’s income depends on measurable performance (e.g., commission sales).
Travel: Regularly traveling away from the office (e.g., flying, driving) to conduct business
International Exposure: Working in situations involving different cultures/languages and responding to the ambiguity of unexpected or unfamiliar approaches
Standardized Work:  Performing clearly defined, stable work assignments with established goals and procedures

Card Sort Results

Create alignment and accountability

- Establishes clear goals that align a unit’s efforts with the organization’s goals; ensures synergies between people, processes, and strategies to drive flawless execution of business objectives.
- Delegate decision-making authority and task responsibilities to ensure flawless execution of business strategies?
- Establish performance objectives, track performance, and evaluate progress toward unit and organizational goals?
- Build a cohesive work group by clarifying accountabilities, involving the group in decisions, and providing resources to execute business strategies?

Drive Cross-Functional Partnerships

- Builds and leverages formal or informal high-performing, cross-boundary partnerships
- Build strategic relationships between one’s area and other teams, departments, or organisations to achieve business goals?
- Influence others to take action that supports the goals of a partnership?
- Communicate with partners’ representatives?

Execute Organisational Strategy

- Develops a course of action or set of goals to ensure successful realization of organisational strategies
- Analyze information, generate alternatives, and commit to decisions that are consistent with organisational strategies?
- Establish a plan to execute an organisational strategy by prioritizing and assigning resources and accountabilities?
- Persist in executing organisational strategies even when faced with obstacles?

Facilitate Process Innovation

- Fosters a culture and develops innovative processes, communications, metrics, and accountabilities that result in process improvements
- Encourage initiation, implementation, and acceptance of process improvements?
- Communicate proposed processes in a way that engages employees to initiate and implement process improvements?
- Set high standards and accountability for continuous improvement in business processes and results?
- Generate innovative suggestions to improve current processes?

Engage Employees

Creates a work environment in which employees become compelled to commit to their organisation and its bottom line and feel pride and job ownership
- Build employee trust and engagement by being honest and consistent, keeping commitments, exchanging ideas openly, and providing support?
- Delegate decision-making authority and task responsibility to employees to maximize their job ownership and commitment to outcomes?
- Provide timely guidance and feedback to help others excel so they become more committed to their jobs and the organisation?