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IT Support Engineer (2006)

Job Ref
279756
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 20 Jun 2018
Expiry Date 4 Aug 2018
* There have been 10 applications to this job.
* This job has been viewed 1218 times.
Employer:
EOH Recruitment Solutions

Location:
South Africa

Salary:
Negotiable

Benefits:


Role details:
IT Support Engineer (3 – 5years’ experience) Based in Cape Town Central A leading global travel management business withover 15 offices globally and in excess of over 700-users is looking for an IT Support Engineer tojoin their team! This is an exciting time to join our client, make your mark in terms of technology,people and process! The successful candidate should have a focus on end user experience and will beworking with a global team of Service Desk Desktop Support Engineers to assist in delivering anexcellent IT Service. Excellent communication skills is a must as the role requires the candidate tocommunicate with clients globally. The role includes general support must be MCSE certified, haveActive Directory, Exchange and 365 experience. Working environment: Join a dynamic team, theenvironment offers regular fun activities and team building AND free parking! Work 9-hour rotationalshifts and work rotational weekends shifts  Main Duties and Responsibilities: Primarily workingwithin a Service Desk type environment Provide telephonic IT support to internal clients along withteam members based both locally and globally Provide onsite Desktop Support services to locallybased clients Monitoring of the inbound ticket queue and allocating to appropriate resources withinthe team Monitoring of the network management monitoring platform for any alerts/events triggeredResponding appropriately and dealing with incidents; service requests; queries and complaints in aneffective manner Taking ownership of incidents and service requests  - responding to these withinSLA and managing to resolution Liaise with 3rd party vendors that supply services
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Role Description
IT Support Engineer (3 – 5 years’ experience) Based in Cape Town Central A leadingglobal travel management business with over 15 offices globally and in excess of over 700-users islooking for an IT Support Engineer to join their team! This is an exciting time to join our client,make your mark in terms of technology, people and process! The successful candidate should have afocus on end user experience and will be working with a global team of Service Desk Desktop SupportEngineers to assist in delivering an excellent IT Service. Excellent communication skills is a mustas the role requires the candidate to communicate with clients globally. The role includes generalsupport must be MCSE certified, have Active Directory, Exchange and 365 experience. Workingenvironment: Join a dynamic team, the environment offers regular fun activities and team buildingAND free parking! Work 9-hour rotational shifts and work rotational weekends shifts  Main Dutiesand Responsibilities: Primarily working within a Service Desk type environment Provide telephonicIT support to internal clients along with team members based both locally and globally Provideonsite Desktop Support services to locally based clients Monitoring of the inbound ticket queue andallocating to appropriate resources within the team Monitoring of the network management monitoringplatform for any alerts/events triggered Responding appropriately and dealing with incidents;service requests; queries and complaints in an effective manner Taking ownership of incidents andservice requests  - responding to these within SLA and managing to resolution Liaise with 3rd partyvendors that supply services

Skills and Experience
Qualifications: Ideally MCSE 2012 OR CCNA certified Working knowledge of ITIL methodology (Highlybeneficial) Technical Skills & Qualifications Experience with all Windows OS’s, AD, basicknowledge of firewalls, general security issues, email troubleshooting, antivirus, backup software,office applications and printing Solid trouble shooting skills (e.g. AD; servers, workstations,databases, networking) Experience of Office 365 and Azure cloud capabilities related to desktopcomputing Technical experience of enterprise desktop applications e.g. MS Office, O365, InternetExplorer, Chrome Advanced Microsoft OS and desktop hardware troubleshooting Installation andbuilding of workstations/servers and installation of print/scan devices Contact:Andrea.Messina@eoh.com



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