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IT Customer Support Technician(1004)

Job Ref
278645
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 12 Apr 2018
Expiry Date 27 May 2018
* There have been 16 applications to this job.
* This job has been viewed 648 times.
Employer:
TriTec Talent

Location:
South Africa

Salary:
Negotiable

Benefits:


Role details:
IT Customer SupportTechnician Stellenbosch Reporting to: Operations Manager Our Client is a managed service provider ofCloud and IT services, with offices based in Stellenbosch, Cape Town as well as Johannesburg. TheCustomer Support Technician is responsible for the speedy resolution of service requests withminimum come back while providing excellent customer experience. Description Team Play Proactivelyshares knowledge within the team Supports fellow team members to ensure the team succeedscollectively Service Progressing requests assigned to you timeously and in line with internalService Delivery Processes. Complete and resolve requests while ensuring a positive customerexperience within agreed Service Level Objectives (SLO) through: Maintaining technical and securitystandards of customers’ IT infrastructure in line with best practise as well as internalstandards and procedures. Ensuring proactive, concise and professional communication to keep thestakeholder (internal and external) updated on progress, actions taken, next steps and expectationsEnsure punctual commencement of remote and onsite scheduled engagements Maintain internal technicaland procedural documentation standards. Personal Drives own personal, technical and careerdevelopment Conducts themselves professionally always.    
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RoleDescription
IT Customer Support Technician Stellenbosch Reporting to: Operations Manager Our Client is a managedservice provider of Cloud and IT services, with offices based in Stellenbosch, Cape Town as well asJohannesburg. The Customer Support Technician is responsible for the speedy resolution of servicerequests with minimum come back while providing excellent customer experience. Description Team Play Proactively shares knowledge within the team Supports fellow team members to ensure the teamsucceeds collectively Service Progressing requests assigned to you timeously and in line withinternal Service Delivery Processes. Complete and resolve requests while ensuring a positivecustomer experience within agreed Service Level Objectives (SLO) through: Maintaining technical andsecurity standards of customers’ IT infrastructure in line with best practise as well asinternal standards and procedures. Ensuring proactive, concise and professional communication tokeep the stakeholder (internal and external) updated on progress, actions taken, next steps andexpectations Ensure punctual commencement of remote and onsite scheduled engagements Maintaininternal technical and procedural documentation standards. Personal Drives own personal, technicaland career development Conducts themselves professionally always.    

Skills and Experience
Qualifications and Experience MCSE/MCSA (Minimum 2012) Minimum 3 years’ experience in ITCustomer Service environment Minimum 3 years’ Infrastructure experience in an IT servicescompany Technologies: Intermediate DC facilities Intermediate Networking experience IntermediateMicrosoft Server infrastructure experience Intermediate Exchange and Office 365 experienceIntermediate experience with Server Backup technologies Intermediate experience working withInfrastructure management tools Intermediate user administration Other requirements Own transportand valid Driver’s license Ability to work after hours Ability to work stand by  



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