JOB SEEKERS
EMPLOYERS
JOBS QUICK-SEARCH
.net
.net developer
a+
abap
account manager
accountant
admin
administrator
analyst
architect
bookkeeper
business analyst
business intelligence
c#
call centre
ccna
cisco
cloud
cobol
consultant
delphi
desktop
desktop support
developer
engineer
finance
graduate
graduates
helpdesk
internship
it manager
it support
it technician
java
java developer
junior developer
legal
linux
manager
marketing
mcse
network
network administrator
oracle
personal assistant
php
php developer
programmer
project
project administrator
project manager
receptionist
sales
sap
secretary
security
sql
support
technical support
technician
test analyst
tester
web developer
NEWSLETTER
FOLLOW US
IT Support Engineer (2006)
Job Ref
279756
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
20 Jun 2018
Expiry Date 4 Aug 2018
Expiry Date 4 Aug 2018
* There have been 12 applications to this job.
* This job has been viewed 3490 times.
Employer:
TriTec Talent
Location:
South Africa
Salary:
Negotiable
Benefits:
Role details:
- - - - - - - - - - - - - -
Role DescriptionIT Support Engineer (3 – 5 years’ experience) Based in Cape Town Central A leadingglobal travel management business with over 15 offices globally and in excess of over 700-users islooking for an IT Support Engineer to join their team! This is an exciting time to join our client,make your mark in terms of technology, people and process! The successful candidate should have afocus on end user experience and will be working with a global team of Service Desk Desktop SupportEngineers to assist in delivering an excellent IT Service. Excellent communication skills is a mustas the role requires the candidate to communicate with clients globally. The role includes generalsupport must be MCSE certified, have Active Directory, Exchange and 365 experience. Workingenvironment: Join a dynamic team, the environment offers regular fun activities and team buildingAND free parking! Work 9-hour rotational shifts and work rotational weekends shifts Main Dutiesand Responsibilities: Primarily working within a Service Desk type environment Provide telephonicIT support to internal clients along with team members based both locally and globally Provideonsite Desktop Support services to locally based clients Monitoring of the inbound ticket queue andallocating to appropriate resources within the team Monitoring of the network management monitoringplatform for any alerts/events triggered Responding appropriately and dealing with incidents;service requests; queries and complaints in an effective manner Taking ownership of incidents andservice requests - responding to these within SLA and managing to resolution Liaise with 3rd partyvendors that supply services
Skills and Experience
Qualifications: Ideally MCSE 2012 OR CCNA certified Working knowledge of ITIL methodology (Highlybeneficial) Technical Skills & Qualifications Experience with all Windows OS’s, AD, basicknowledge of firewalls, general security issues, email troubleshooting, antivirus, backup software,office applications and printing Solid trouble shooting skills (e.g. AD; servers, workstations,databases, networking) Experience of Office 365 and Azure cloud capabilities related to desktopcomputing Technical experience of enterprise desktop applications e.g. MS Office, O365, InternetExplorer, Chrome Advanced Microsoft OS and desktop hardware troubleshooting Installation andbuilding of workstations/servers and installation of print/scan devices Contact:Andrea.Messina@eoh.com