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Sales Support Consultant

Job Ref
Job Type
Employer Type
Recruitment Agency
Date Added 7 Jun 2019
Expiry Date 22 Jul 2019
* There have been 8 applications to this job.
* This job has been viewed 1247 times.

South Africa



Role details:
Our client, a leadingdistributor of hardware products has a challenging and rewarding position available for a SalesSupport Consultant
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Purpose of position:
Promote the sale of IT products effectively andefficiently to customers.
Key Responsibility Areas:

Professionally and efficiently manage customer telephonic engagement with a view to maximizingcustomer satisfaction
Adhering to Telephone Etiquette guideline (document)
Continuous Product knowledge improvement (ongoing training)
Cross and up sell ofunavailable product
Fast but accurate responses to email and telephonic quote requests
Skilful price negotiation using system tools available (ERP)
To support all other teammembers and their associated database of clients (telephonic, order placing, quoting, deliveryinformation, backorders. POD’s etc.)
Update CRM to ensure customer detail accuracyand allow proactive marketing
Manage the sourcing and delivery of products to thecustomer
Generate interest in IT products and solutions
Keep customers informed ofnew product development and IT innovation opportunities
Follow up on outbound marketingcampaigns
Ensure customer awareness of incentives through telephonic and electronicengagement
Work in a team environment
Deal with and efficiently direct allcustomer related queries
Assist with the gathering of information for Direct Salespersons
Display accuracy regarding messages, quotes, orders, and information given
Answer customer queries, offer product information, do quotes and process orders, trackdeliveries, obtain POD’s etc.
Engage with clients to establish the hardware andsoftware needs of their business
Ensure customer expectations are met (order taking anddelivery)
Provide after sales support
Back order follow up and executing ofqueries including offering alternative in-stock items
Organise one’s timeeffectively, with the purpose of completing today’s work today

If you fit thisprofile, please load your CV on the Datacentrix website. To view more of Datacentrix IT jobs, goto www.datacentrix.co.za and click on‘Search Jobs'