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Job Ref
Job Type
Employer Type
Recruitment Agency
Date Added 6 Apr 2016
Expiry Date 4 May 2016
* There have been 7 applications to this job.
* This job has been viewed 8947 times.


Market related


Role details:
This position is based in Durban


•Sorting out the post, invoicing and waybills

•Sorting out the paper work, filling and managing

•Ordering office stationery supplies and kitchen requirements

•Managing diaries and assisting Branch manager

•Managing the Petty Cash

•Deal with Couriers, of completed Jobcards and Jobsheets to Cape Town, JHB and do follow ups on couriered staff.

•Assist with phone answering and escalate accordingly

•Doing Booking and controlling admin stock

•Responsible for daily admin errands
- - - - - - - - - - - - - -

•Assist in managing the SLA commitments
•Review Suspended calls with a view to ensure that calls are suspended in accordance to Contractual Pending Rules.
•Ensure calls are assigned to the correct Technicians for quick resolution. Daily reports to be used to identify incorrectly assigned calls.
•Direct telephonic/email contact to be made with Helpdesk and Technicians associated with the unresolved calls with a view to obtain commitment on resolution at an agreed date and time before SLA’s expire.
•Escalate all calls to Service Coordinator when Incident reaches 60% of the SLA.
•Liaise and co-ordinate with Service Coordinator / technicians to find a work around to the interrupted service.
•Escalate with service coordinator for investigation of spares availability if the calls involve the replacement of new/ replacement parts. Update helpdesk on suspended call status
•Review New and Outstanding calls by priority with the purpose of resolving all Critical/High priority calls immediately.
•Provide email/telephonic communications to service coordinator and helpdesk when there are critical failures. Key Stakeholders are to be continuously informed on a half hour basis via email until the critical failure(s) are resolved and Job Cards are received.
•Ensure that technicians resolve calls and Job cards received and call closed off with the Helpdesk.
•Identifying if a call is in fact breached or not
•Identifying if a technician may not be closing the calls from sites
Identifying a call that may need immediate action to avoid client escalation
•Do calls referrals accordingly
•Provide clients with feedback when required.
•Monitor Calibrations and PM’s according to Schedule

Minimum Requirements

•Grade 12 qualification

•Minimum 3 years relevant Industry experience

Knowledge required to do the Job (Advantageous)

•Understanding of SANAS 10378:2005

•Understanding of Trade Metrology Act 77 of 1973

•Knowledge and Technical understanding of mechanical and electronic dual dispensing equipment

•Knowledge and understanding of client’s pump software systems

•Annual theoretical and practical training

•Health and Safety training in accordance with OHSA

Skills / Abilities required to do the Job

1. Level of Authority

•Complete process within the approved operational plan.

2. Planner/ Organiser

Weekly/monthly planning

•Adopts a structured approach to managing workload and tasks.

•Is able to identify priority tasks that will achieve desired results and ensures that these are completed.

3. Action oriented

•Completes assignments in a timely manner.

•Activities are directed and sometime self-directed

•Gets tasks completed in an expedient manner without compromising quality.

•Displays energy and pro-activeness.

4. Scope and application of responsibility

•Complete responsibility for quantity and quality of output.

•Under broad guidance and evaluation.

5. Technical Knowledge

•Broad knowledge base with substantial depth in some areas

•Analytical with a detail orientation

6. Honesty and integrity

•Instils mutual trust and confidence.

•Behaves in a fair, respectful and ethical manner toward others.

•Demonstrates a sense of corporate responsibility and commitment.

7. Interpersonal and communication skills

•Sound communication and leadership skills

•Actively listens.

•Trouble shooting and problem-solving orientation.

•Correctly interprets client feedback to maximum effect.

•Communicates verbally in a clear, concise, convincing and persuasive manner appropriate for the audience.

•Can make presentations.

•Sound written skills including use of professional business language and grammar.