The Operational Account Executive is responsible for giving accurate and regular feedback to management and the account managers. Additional duties include client management and onsite software installation and training experience.Project duties:
1. Daily Operational Task Management

• The daily planning and management of assigned operational processes, repeat campaigns and automated projects
• Pro-actively monitor all weekly and monthly scheduled runs
• Pro-actively detect errors or failures and raise the necessary flags
• Daily problem solving and identifying critical issues with ease
• Ensure issues are tracked, reported on and resolved in a timely manner
• Creation and maintenance of documentation including, but not limited to, monthly build and delivery plan, status reports on operational task execution, reports on monthly/weekly recurring builds, DR documents and process;
• Testing of deliverables and quality assurance
• Proactive monitoring of daily/weekly/monthly tasks
• Ensuring that all project documentation is up to date
• Handling change requests and new campaigns at a complexity level 2 (no specification needed)
• Daily troubleshooting
• Daily, weekly and monthly reporting
• Liaise with the creative team on projects and campaigns
• First level client support (diagnosis and problem routing)

2. Feedback and Reporting
The Operational Account Executive is responsible for giving accurate and regular feedback to management and the account managers. This can be done verbally or by email, but must be summarized in a weekly status report that includes the following topics:

• Expected runs for the week
• Confirmed runs
• Tasks completed
• Tasks pending
• Tasks overdue
o Reasons
• Infrastructure issues
o Resolutions
o Downtime

3. Client Management
• Forming a positive working relationship with the appropriate client contact to facilitate all regular and repeated tasks.
• Forming a good working relationship with internal resources involved in briefing, managing and reporting on operational tasks.
• Communicating appropriately in line with the appropriate methodology

4. General
• Identifying new functionality requirements or design requests and feeding these back to the application development team
• General knowledge of the industry and keeping up to date with any current advancements and changes

5. Other
• The operational service team member will be responsible for any other functions that management may require from time to time

Candidate profile:
• 2-4 years experience within a similar position
• Working experience in a software/IT industry will be an advantage
• Have a strong ability to conceptualize and follow through on projects from start to finish
• Highly organised, logical and structured individual
• Strong customer service experience
• Excellent time management ability
• The candidate must be comfortable in an open plan set-up with constant group interaction