CORE DESCRIPTION:

Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, implementation of IT systems for client specific projectsKEY DELIVERABLES / PRIMARY FUNCTIONS:

• Acts as the customer facing interface between Customer/Account and 3rd parties
• Be first point of escalating for service delivery complaints (all priority levels) with support teams
• Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement
• Manage Due Diligence reports and Proposals for new clients
• Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
• Active support and maintenance of SCCM/Intune/Patch Management /Altiris and Microsoft End point Manager solution and infrastructure in aligned to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning,
• Create and maintain technical infrastructure standards & procedure.
• Evaluate operational compliance and assist in audit reviews.
• Participate in technical design and assist in defining thresholds for monitoring and support.
• Actively identify any contribute or manage of risk.
• Collaborate and strive to optimise engagement between XXX Divisions and establish and enhance relationships with customers and vendors.


EXPERIENCE:

- 5 years’ experience in particular field of speciality within a large and highly complex organisation.
OR
- 7 years of experience


QUALIFICATIONS:

- 3 Year degree/ diploma (NQF 6) in Information Technology / Computer Science / Engineering or similar
OR
- Grade 12 & 7 years of experience