A leading distributor of electronic security equipment in South Africa is looking for a suitably qualified and stable IT Support and System Administrator for their head office in Edenvale.

Preference will be given to EE applicants.Key Responsibilities:
• Carrying out daily system checks
• Logging and managing calls on ticketing system
• Providing first line technical support
• Answering support queries via phone
• Taking staff or clients through a series of actions (either face to face or over the telephone) to help set up systems or resolve issues
• Maintaining a high degree of customer service for all support queries and adhere to all service management principles
• Taking ownership of user problems and being pro-active when dealing with user issues
• Troubleshooting system and network problems
• Diagnosing and resolving hardware or software issues
• Setting up new user accounts and profiles and dealing with password issues
• Escalating complex calls to a more senior IT Support member
• Maintaining a log of any software or hardware problems detected
• Providing training and advice to users in the use of computer equipment
• Installing and configuring computer hardware, operating systems and applications
• Monitoring and maintaining computer systems and networks
• Assisting with in-house system backups
• Maintaining ISO compliancy


Required Qualifications and Experience:
• N+ Networking Diploma, minimum of 4 years’ practical experience in IT
• A+ Hardware / Software certification with MCP and / or MCSE would be desirable
• Previous Helpdesk (Telephone) support experience will be beneficial
• Exchange Server Administration will be advantageous
• TCP/ICP (Networking) and 802.11 (wireless) experience
• Office 365 experience
• Syspro 6 or Syspro 7 support experience
• Basic understanding of PC Hardware setup and configuration
• Strong working knowledge of Microsoft based operating systems with emphasis on Windows 7, Windows 8, Windows 10, Server 2003, Server 2008, Server 2012
• Basic understanding of ERP systems will be an advantage, with emphasis on Syspro 7

Other Requirements:
• Preference will be given to EE applicants
• Own vehicle with current driver’s license
• Excellent telephone manners
• “Hands on” approach and a willingness to learn
• Flexible, pro-active approach
• Stable work history (not having moved between jobs more than 3 times in the last 6 years)