Do you know how to make a customer of years feel just as important as the day they signed on the dotted line?

J2 Software, an established cyber security focused technology business, is looking for an energetic, motivated individual to work with our customers to understand their businesses then use their commercial acumen to solve the problems that matter. Ultimately, you will have a proven track record of success in generating upsell opportunities and a high customer retention rate. This role will suit a person who can speak to business owners and wants to learn from an experienced customer focused team. If you’ve worked with corporate technology, cloud computing or cybersecurity, that’s even better!

From optimistically pursuing your monthly, quarterly, and annual upsell revenue targets, to travelling to meet clients in person, you’ll walk the line between customer care and shrewd sales opportunities. When you know you’re the first and last person they call for anything cybersecurity related, you’re a success. In return, we promise you first class development, ample rewards, and a company culture you’ll find it difficult not to fall in love with.
The SMB Account Manager role includes:

- Focusing on existing customers with 1-50 employees
- Maintaining a large customer base
- Working closely with the Technical & Renewals teams to ensure the customer gets a remarkable experience against the J2 Customer Success journey to ensure that they are fully protected from new and emerging security threats
- When required partnering with our channel community on customer engagements
- Ability to understand and share the value of multiple solutions across the wide spectrum of threats that could impact an organisation
- Engage with customers at all levels from IT technician to C-suite
- Achieve against monthly, quarterly and annual upsell and retention targets
- Adhering to KPIs set to drive success including pipeline generation, meeting targets and utilising our CRM.
- Excellent career progression and development opportunities
- A fun, energetic environment with great team spirit and rewarding culture



Requirements:

- Degree level education (preferred but not required)
- 1+ plus years IT or SaaS sales experience
- Proven sales achievement against activities/KPIs
- Previous experience working with high volume opportunity transactions
- Experience selling through channel partners a plus
- Understanding of customer buying process with various stakeholders
- Excellent communication skills, ability to deliver sales presentations
- Competency with customer relationship management platform e.g. Salesforce / Connectwise
- Results oriented team player comfortable with a high performance and dynamic environment
- Excellent organisation skills managing multiple opportunities at any one time
- Willingness to learn


Why J2 Software?

J2 Software has grown to offer a wide range of world-class solutions and services to enable our clients and partners to get maximum benefit from their investments. We allow our customers to ensure cyber resilience by providing practical solutions to real-world problems. J2 Software provides tailor-made cyber resilience options that grow with the changing needs of our customer’s businesses.

The right team member will work in a fast paced, fun and developmental environment and our team thrive by delivering continual improvements with our partners and customers. The implementation and continual improvement of a practical and comprehensive cyber resilience program delivers real value and results.
By making sure that our clients are getting maximum benefit from their cyber security investment we will ensure ongoing security, move beyond tick box compliance and constantly improve visibility. We empower our people to balance their time between home and the office in a way that works best for them, their team, and our stakeholders. Bring cybercrime-obstructing energy to your work. Be passionate. Be powerful. Be alive with purpose.