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Field Support Agent

Job Ref
Job Type
Employer Type
Recruitment Agency
Date Added 21 Sep 2018
Expiry Date 5 Nov 2018
* There have been 22 applications to this job.
* This job has been viewed 2046 times.

South Africa



Role details:
One of Datacentrix majorclient’s in Upington (North West) is looking to appoint a Desktop Support Engineer on a contract.The candidate must hold an A+ and N+ certification coupled with 3 years’ experience in the desktopsupport environment
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One ofDatacentrix major client’s in Upington (North West) is looking to appointa Desktop Support Engineer on a contract. The candidate must hold an A+ and N+certification coupled with 3 years’ experience in the desktop support environment
Experience & Skills

Minimum of 3 years relevant experience within an IT Supportenvironment
Previous experience within networking support, software and hardware supportessential
Provide physical first level support and diagnostics, assisting the Service DeskAgent’s, second Level Expert’s and third Level Experts
Perform first LevelDiagnostics in cases where the SDA‘s cannot
Assist with answering the phone duringbusy or peak periods
Provide remote support to the SDA’s and  Second LevelExpert‘s
Fulfil the role of SDA during busy / peak periods after hours and overweekends
Build new workstations, laptops, printers and any other required hardwareconfiguration that is not covered by other contracts
Conduct swap-out of existingworkstations, switches, notebooks, printers, monitors and any other physical component requiredduring service restoration
Upgrade workstations, laptops and other hardware, as required,in line with existing maintenance contracts
Restore operating systems on workstations andlaptops including Fids machines
Conduct Fids rounds according to the agreed schedule toensure effective operation of the Fids Infrastructure
Conduct an effective handover at thebeginning and end of each shift, ensuring that no incidents are dropped, neglected, forgotten orpoorly managed