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Ops Manager
Job Ref
282030
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
28 Oct 2019
Expiry Date 25 Nov 2019
Expiry Date 25 Nov 2019
* There have been 8 applications to this job.
* This job has been viewed 5940 times.
Employer:
BCX 1
Location:
Western Cape
Salary:
Market related
Benefits:
Role details:
General supervision of installation and operational support of Microsoft based infrastructure and related back-end systems.
General supervision of installation and operational support of Virtualization Infrastructure and related back-end systems.
Effectively executes all related tasks within the support areas with the focus on SLA management and delivery against these.
- - - - - - - - - - - - - -
Core Functional Knowledge/ SkillsComputer Literacy; Professionalism; Planning & organising, Time and Priority Management; Service orientated
Key Deliverables / Primary Functions
Acts as the customer facing interface between Customer/Account and 3rd parties
Be first point of escalating for service delivery complaints (all priority levels) with support teams
Coordinates all Project resources
Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement
ITIL based management methodology
Management Reporting, Oversees Documentation and Technical Authoring
Capacity management & data analysis
Competencies (Behaviour)
Directing People; Developing Expertise; Empowering Individuals; Interacting with People; Making Decisions, Pursuing Goals; Producing Output; Seizing Opportunities; Upholding Standards; Meeting Time Scales; Team player; Taking Initiative
Qualifications
Matric or Grade 12 or NQF4
Information Technology - national diploma or bachelors degree (optional)
Relevant Information Technology technical qualification
Drivers license minimum code 08
Experience
Minimum of 6 years relevant technical and team lead experience
Experience in cloud virtualization industry will be advantageous
Technical understanding of the industry
Certification/ Professional Registration
Suggested (as applicable):
ITIL Foundation v3/v4
VMware Certified Professional
Microsoft Certified
AWS Certified